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Clinical Applications & Technical Support Specialist
Job description
Benefits
About the company
Our client is a global leader in clinical diagnostics, renowned for their innovative products and comprehensive support services with a significant presence in Australia and New Zealand.
About the opportunity
In this multi-faceted role, you will provide crucial clinical applications and technical support for our client's advanced diagnostic products across Australia and New Zealand. You will manage pre-sales evaluations, post-sales implementations, and offer comprehensive training and technical assistance to customers.
Duties
Skills and Experience
Culture
Join a team-oriented, innovative company committed to excellence in clinical diagnostics and customer service.
How to Apply
Click apply and provide a copy of your up to date CV or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.
- Great induction and training programme, including travel to the USA.
- Field based role, travel across Australia and New Zealand
- Base salary + car allowance + travel expenses covered.
About the company
Our client is a global leader in clinical diagnostics, renowned for their innovative products and comprehensive support services with a significant presence in Australia and New Zealand.
About the opportunity
In this multi-faceted role, you will provide crucial clinical applications and technical support for our client's advanced diagnostic products across Australia and New Zealand. You will manage pre-sales evaluations, post-sales implementations, and offer comprehensive training and technical assistance to customers.
Duties
- Travel throughout Australia and New Zealand to provide technical support for hardware and applications
- Support pre- and post-sales clinical evaluations and implementations
- Provide direct and phone-based technical support and training
- Conduct lab studies and prepare evaluation reports
- Collaborate with regional and corporate support teams
- Assist with systems demo and validation
- Execute preventive maintenance
- Deliver comprehensive operator training for clinical products
- Support MASA evaluations and customer training
- Provide technical information to the sales team
Skills and Experience
- Experience working in Clinical Applications Support within the healthcare industry is required.
- Clinical laboratory or POCT experience is preferred.
- Technical capabilities with strong troubleshooting and communication skills.
- Ability to install, test, validate and train users.
- Experience in maintaining and documenting compliance.
- Ability to build and develop SOP's.
- Ability to travel interstate and internationally.
Culture
Join a team-oriented, innovative company committed to excellence in clinical diagnostics and customer service.
How to Apply
Click apply and provide a copy of your up to date CV or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.