HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Administration and Business Support,Customer Service

Customer Service Coordinator

New South Wales
$65000 - $70000 per annum, Benefits: Ongoing KPI driven bonus

Benefits Work for an organisation that prioritises internal progression and development of their employees. Join an established organisation within the Dental industry, with strong growth plans. Competitive salary package with comprehensive training and onboarding. KPI driven bonuses throughout the year. About the Company Join a global leader in healthcare products, dedicated to enhancing healthcare professional capabilities through innovative equipment and technology solutions within the Dental sector. About the Opportunity Our client is seeking a dedicated Service Administrator to play a key role in customer and technician support. As a Service Administrator, you will be the first point of contact for customers calling with product enquiries and reporting technical issues with their clinical equipment. You will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across Australia. Responsibilities Be the first point of contact for all customer enquiries regarding technical support. Display excellent product knowledge and ability to give minor technical support over the phone. Coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently. Handling enquiries professionally and providing prompt, helpful responses. Prioritize service requests and offer preventive maintenance guidance to improve customer experience. Maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards. Identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction. Skills and Experience Demonstrated experience in a customer service role, ideally within a service oriented position coordinating people and products. Dental clinical knowledge is a valued bonus. Salesforce experience is highly regarded. Ability to work cohesively in a team in a fast paced, occasionally high pressured environment. Proficiency in Microsoft Office (Word, Excel, Outlook) is important. Strong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time. Excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction and resolution. How to Apply Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 or kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Customer Service Representative

Melbourne
$40 per hour

Benefits Be a part of a global medical device organisation. 6 month contract $40 per hour + Super Parking on site Honest flexible working arrangement. About the company Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world. About the opportunity Become an integral piece of a strong, motivated and driven Customer Service team. Provide support to a market leading range of innovative medical devices & consumables to medical professionals. Ability to problem solve and work cohesively with hospitals and sales representatives. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career. Duties Provide a high level of Customer Service to internal and external stakeholders Order fulfillment using SAP Managing customer expectations and investigation of orders Support field personnel Ensure complaints are resolved quickly and expertly, and escalated when required Ability to work in a high pressured environment and have a good understanding of the urgency needed within the industry Skills and Experience Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation SAP or similar ERP system experience is required for this position Experience with loan kits highly valued Strong attention to detail and multi-tasking ability Culture Fantastic team leadership, with low turnover in staff. Team is engaging and hard working - fantastic team and organisation to be a part of. How to Apply Click apply or contact Maddy Rhodes-Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com

Customer Service Representative

St Leonards
$55000 - $60000 per annum, Benefits: + Super

Benefits Take the opportunity to join an impact driven MedTech organisation where you have the opportunity to grow and develop with the business Permanent full time role. Located in St Leonards Industry competitive salary range $60,000 - $65,000+ Super 5 weeks annual leave! About the company A rapidly growing MedTech company with global reach. Founded by Dental clinicians to provide effective, forward thinking innovations to ensure healthcare professionals can safely and effectively support patients within a clinical environment. About the opportunity Bring your dynamic energy and excellent communication to a disruptive MedTech organisation where you will have the opportunity to be an integral part of the company's growth. Founded in the UK with offices in Sydney, you will be working closely alongside all functions of the business supporting daily operations and being the first point of contact with global customers. Joining at a great time, no two days will be the same offering agility and the opportunity to grow within the business, finding your fit within the MedTech space. Duties Communicate daily with customers via email, chat and in person when needed. Utilising the inventory control system and ordering office supplies as needed. Effectively liaise with cross-functional teams, both locally and overseas ( predominantly sales, marketing, & dispatch). Execute order to cash activities for all customer order types. Building & maintaining relationships with customers, sharing your strong product knowledge to enhance the visibility of the brand. Schedule internal client meetings. Assist with organisation of events and conferences. Skills and Experience Previous experience in customer service in a medical device or biotechnology environment highly valued but not imperative. Exceptional communication skills, both written and verbal, with internal and external stakeholders. High empathy with the desire to improve the customer experience. A self-starter who can take initiative. Must be agile to pivot and change priorities as needed. Strong attention to detail and multi-tasking ability. Ability to investigate & problem solve. Culture Join a growing team passionate about enhancing clinical well-being and patient outcomes. Everyone works closely together in a collaborative manner contributing to each colleagues success. How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 or 0488 808 797 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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