HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

Belrose
$65000 - $67000 per annum

Benefits: $65,000 + Super Great opportunity for career growth Work within a well-established Australian Medical Device organization About the Company: A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security. About the Opportunity: As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Key Responsibilities: Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP. Maintain accurate customer records within Salesforce. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service

Customer Service Representative

Belrose
$65000 - $67000 per annum, Benefits: + Super

Benefits: $65,000 + Super + Bonus Great opportunity for career growth Hybrid working model, with staggered start times from 8-5:30 PM Work within a well-established Australian Medical Device organization About the Company: A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved. About the Opportunity: Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing, Key Responsibilities: Monitor and respond to customer enquiries across phone calls and email in a high volume capacity Process orders both manually and using EDI by strict cut off times Be agile and adaptable to manage urgent patient on table scenarios Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams Keep up to date records of customer interactions in Salesforce Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock Investigations regarding product disputes, arranging credits as necessary Collaborate and contribute to regular team meetings Ad hoc reporting as necessary in SAP & Salesforce Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service

Customer Service Team Leader

Belrose
$85000 - $90000 per annum, Benefits: Bonus and Super

Benefits: $85,000 + Super + Bonus Opportunity for career development Located in Northern Beaches, with staggered start time Global medical device organisation About the Company: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. About the Opportunity: As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market. Key Responsibilities: Monitor and supervise the daily tasks and functions of the Customer Service Team Be the key point of contact for all internal and external customer complaints, escalations and issues Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required Recruitment and selection of staff Management of induction program for direct reports and ongoing training and development Monitor staff performance against established KPIs Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Previous experience with ERP systems, specifically SAP and processing of purchase orders in a busy industry Gained leadership experience in a 2IC capacity or similar and looking for next step in career How to Apply: Click apply or contact Jane Nichols or Kelly Ann Pederson on 02 8877 8714 for a confidential discussion.

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Administration and Business Support,Customer Service

Inventory Specialist

Belrose
$90000 - $100000 per annum

Benefits Key operational role supporting surgical case readiness across Australia Work closely with field teams, supply chain and commercial teams Join a respected global leader in medical technology Strong focus on systems, processes and continuous improvement Great career progression and team culture About the company This global medical device company partners with hospitals and healthcare providers to deliver high-quality surgical and diagnostic solutions. Their reputation for reliability and innovation is built on strong processes, compliance, and collaborative teams. With a national presence in Australia, they continue to expand their footprint and product offering. About the opportunity As an Inventory Specialist, you’ll take ownership of product availability in the field. Your work will directly support procedures by ensuring the right product is in the right place at the right time – from consignment inventory to trunk stock and case-related logistics. You’ll work closely with sales teams, planning and analytics to ensure visibility, accuracy and compliance across all inventory-related activities. This is a hands-on, detail-oriented role with a mix of coordination, problem-solving and reporting responsibilities. Duties Coordinate inventory for field-based surgical cases Monitor consignment usage, stock rotation and reconciliation Partner with sales and planners to optimise field inventory strategy Reduce expiry, missing stock and delays across all field locations Train new field staff on inventory systems and processes Contribute to monthly reporting and business reviews on stock performance Work cross-functionally with supply chain, analytics and planning teams Provide back-up support for order entry and operations as needed Skills and Experience Experience in inventory, logistics, supply chain or operations Strong analytical and Excel skills (pivot tables, VLOOKUP, etc.) Familiarity with SAP, Oracle, JD Edwards or similar ERP systems Experience in a regulated product environment (medical, pharma, or similar) Culture This is a well-established, high-performing team that values accuracy, accountability and clear communication. You'll be supported by leaders who understand the operational importance of your work, and you'll collaborate closely with stakeholders across the business. How to Apply Click apply now or contact Jane Nichols Divisional Manager for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. We specialise in: Scientific & Regulatory – Clinical, Regulatory, Market Access Commercial – Sales, Marketing, Business Analytics Operations & Support – Supply Chain, Inventory, Finance, Logistics Clinical – Allied Health, Nursing, Medical Imaging For more roles, visit www.hpgconnect.com

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Engineering,Administration and Business Support

Service Coordination

Macquarie Park
$70000 - $85000 per annum

Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business is currently recruiting for Service Coordinator About the company A great opportunity presents for a tenacious hard working Service Coordinator to join a medical device company. You will be joining an global medical device company, situated in Macquarie Park. An innovative and forwarded thinking approach to medical equipment to enhance the healthcare and life science sector. About the opportunity In your new customer service role you will report directly to the Technical Service Manager. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be apart of a friendly and vibrant team, which strives on building relationships both internally and externally. Responsibilities Your daily duties would include: • Frontline Service • Log service calls, for maintenance, breakdown and servicing • Dispatching service engineers in response to customer calls/emails based on urgency and level of coverage. • Process orders for spare parts Skills and Experience • At least three years in a similar role in the Pharmaceutical and Medical industry/ FMCG/ food industry • Scheduling experience is essential • ERP exposure to SAP, QAD is desirable • Strong communications skills and attention to detail • Computer literate with experience with Internal processing systems Why this opportunity is right for you • Competitive Salary • Annual well being day, discounted gym membership and health insurance • Training and development provided • Great working environment culture • On site parking available How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical or medical related job opportunities visit www.pmpconnect.com. For other healthcare related job opportunities visit www.hpgconnect.com

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Administration and Business Support,Customer Service

Customer Care Representative

Macquarie Park
$65000 per annum

Benefits: 12-month contract with an immediate start—stability and career growth! Be part of a company transforming healthcare through innovative medical devices. Your work directly supports life-changing medical treatments and surgeries. Collaborative, close-knit team with a strong sense of purpose. Onsite parking and easy access to public transport, hybrid working. About the Company Join a leading Medical Devices company at the forefront of healthcare innovation. This company plays a crucial role in delivering life-saving medical solutions, supporting hospitals, clinics, and healthcare professionals. With a strong reputation for excellence, they offer a dynamic, supportive, and mission-driven work environment. About the Opportunity As a Customer Service Representative, you won’t just be processing orders—you’ll be ensuring hospitals and healthcare providers receive the equipment they need to save lives. With elective surgeries increasing, your role will be pivotal in delivering seamless support to healthcare professionals. From managing urgent orders in SAP to maintaining accurate customer records, your work will directly contribute to patient care and better health outcomes. Duties: Ensure critical medical devices reach hospitals and clinics on time. Update and manage sales orders and invoices in SAP with accuracy. Resolve customer queries efficiently to support smooth healthcare operations. Maintain data integrity to ensure compliance and efficiency. Work closely with internal teams to improve processes and enhance service. Keep detailed records to ensure seamless operations. Contribute to a fast-paced and meaningful work environment where every task has an impact. What You Bring to the Team: SAP experience is highly desirable —you’ll be handling key medical orders. Customer Service experience in Pharmaceutical, FMCG, or Healthcare. Previous experience in Administration or Data Entry. Strong communication skills—you’ll be working with medical professionals. A passion for making a difference in people’s lives through your work. Why This Role Matters: Every device you help deliver, every issue you resolve, and every order you process contributes to better patient outcomes, successful surgeries, and life-saving treatments. This is more than just a job—it’s a chance to make an impact in the healthcare industry. How to Apply: Click Apply or contact Jane Nichols, Divisional Manager, at 0288778714 for a confidential discussion.

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LATEST CONTENT

Customer Service

Meet our team of Recruitment Specialists:

Jane Nichols

Jo Turner

Kelly-Ann Pedersen

Jobs in Customer Service.

Customer Service Representative

Customer Service Representative

Customer Service Team Leader

Inventory Specialist

Service Coordination

Customer Care Representative

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