HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

Lane Cove
$70000 - $75000 per annum, Benefits: + Super

Benefits Be a part of a global medical device organisation Permanent role opportunity located in the heart of Lane Cove $70,000 + super + bonus Parking on-site Employee rewards program WFH one day per week after probation About the company Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world. About the opportunity Become an integral piece of a strong, motivated and driven Customer Service team. Provide support to a market leading range of innovative medical devices to medical professionals. Ability to problem solve and work cohesively with hospitals and sales representatives. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career. Duties Provide a high level of Customer Service Order fulfillment in Navision Managing customer expectations and investigation of orders Support field personnel Manage consignment stock Ensure complaints are resolved quickly and expertly, and escalated when required Manage state based accounts Answer high volume emails Skills and Experience Experience in Customer Service in a Medical Device organisation Strong attention to detail and multi-tasking ability High attention to detail Experience providing technical knowledge High level of communication skills, both written and verbal Culture A company with a global presence with a warm and close-knit supportive team environment. How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

Customer Service Representative

Toongabbie
$36 per hour, Benefits: + Super

Benefits Leading Pharmaceutical organisation with a large global presence Recognised as an award-winning employer of choice Large campus with on-site gym, cafe, and parking Supportive team, ongoing training, and development Temporary casual contract until March 2025 $36 per hour + Super About the company Our client, a well renowned global healthcare manufacturing company is responsible enhancing patient's lives, through supplying vital healthcare medical devices and lifesaving medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff. About the opportunity Join a strong customer service team in providing exceptional customer service, in a role requiring of you to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to homecare equipment. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career. A temporary casual contract for approximately 6 months on site at their Toongabbie office. Duties Acknowledge patients orders via email and phone Build rapport with patients and stakeholders Process credits and returns Liaise with the order processing team and technical support team Problem solve to ensure successful patient outcomes Product knowledge Reporting on fulfilment and stock availability for customers and commercial teams Liaise with medical practitioners and other stakeholders responsible for patient care Skills and Experience Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation High emotional maturity, and ability to build trust and rapport with customers ERP order processing experience is highly desirable in JDE Strong attention to detail and multi-tasking ability Clear and concise communication skills Ability to problem solve How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on kapedersen@hpgconnect.com for a confidential discussion About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing ''

Service Coordinator

Belmont
$65000 - $70000 per annum

Benefits Opportunity for career advancement with a global leader in healthcare solutions Competitive salary package with comprehensive training and onboarding Immersive and collaborative company culture centred around personal and professional development About the Company Join a global leader in healthcare products, dedicated to enhancing healthcare professional capabilities through innovative equipment and technology solutions. About the Opportunity Our client is seeking a dedicated Service Administrator to play a key role in customer and technician support. As a Service Administrator, you will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across WA. Responsibilities Coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently. Act as the main point of contact for customers, handling inquiries professionally and providing prompt, helpful responses. Prioritize service requests and offer preventive maintenance guidance to improve customer experience. Maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards. Identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction. Skills and Experience Demonstrated experience in a customer service role, ideally within a service-oriented (B2B) field such as automotive or healthcare Proficiency in Microsoft Office (Word, Excel, Outlook) Experience using Salesforce preferred Strong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time. Excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction. About Healthcare Professionals Group Healthcare Professionals Group specializes in recruiting across the healthcare sector, including roles in: Medical Affairs & Life Sciences Recruitment: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific roles. Commercial Recruitment: Marketing, Sales, Analytics, Government, and External Affairs. Business Operations & Infrastructure Recruitment: Administration, Customer Service, Engineering, Finance, HR, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care Recruitment: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. How to Apply Click "apply" or contact Rohan Lallbeeharry, Senior Recruitment Consultant, at 03 9938 7115 or rlallbeeharry@hpgconnect.com for a confidential discussion.

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