HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

Queensland
$65000 per annum

About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Handle electronic data interchange (EDI) orders from external customers. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers.Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). Why this opportunity is right for you Work within the medical equipment/devices space Melbourne based Full time-perm role How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 for a confidential discussion.

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Customer Service

Customer Service Representative

Castle Hill
$65000 per annum, Benefits: + Super

About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by meeting clients face to face, handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage the online and in person customer enquiries from the Castle Hill location. Provide product information catering to customer needs. Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers. Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). Why this opportunity is right for you Work within the medical equipment/devices space Sydney, Castle Hill location Full time-perm role How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 for a confidential discussion.

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Customer Service,Human Resources

Senior Recruitment Consultant

Sydney
$65000 - $70000 per annum

Benefits Monthly commissions, quarterly and annual accelerators Quarterly and annual awards - for exceeding targets Enjoy additional leave benefits - including monthly RDOs for hitting targets and a day off for your birthday! Hybrid work - flexible home/office model Industry-leading technology & recruitment tools Dedicated onsite marketing & social media team - to boost your profile Collaborative team culture - our recruiters have an average tenure of over 5 years About the company HPG is Australia’s leading healthcare recruitment agency. Our recruiters work collaboratively across key clients, giving you access to an extensive network of resources, clients, and candidates to drive your success. About the opportunity We’re seeking a Senior Recruitment Consultant to take ownership of our Warehouse & Production Desk. This is a high-performing, dual desk, recruiting across both blue-collar and leadership roles in warehousing, logistics, production, and manufacturing. You’ll work with a strong network of clients and candidates, delivering high-quality recruitment solutions in a fast-paced and rewarding environment. This is a 360° recruitment role, allowing you to build your own desk, drive business growth, and manage end-to-end recruitment processes. You’ll also benefit from working with an experienced team that shares candidates, insights, and opportunities to enhance your success. About You Experienced agency recruiter, comfortable working in a fast paced environment Strong business development skills, confident in winning and growing client relationships Ability to manage a dual desk, balancing temp and perm placements Customer-focused and service-driven, dedicated to delivering quality outcomes for clients and candidates Team player, understands the benefits of collaboration and knowledge-sharing Quick learner, with an excellent attention to detail Culture Welcoming, supportive & passionate team environment that encourages collaboration, personal growth and success. How to Apply Click apply or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.

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Customer Service

Customer Service Representative

East Brisbane
$75000 per annum

Benefits • Be a part of a global medical device and diagnostics organisation • Located in East Brisbane 4169 • Permanent position • Circa $70,000 + super About the company Work for a global diagnostics company operating across dynamic and rapidly changing market. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world. About the opportunity Be responsible for completing supply chain tasks with a large focus on order entry and processing as well as following up on order dispatch. Provide support to a market leading range of innovative diagnostic equipment to medical professionals with an ability to problem solve and work cohesively. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties • Provide a high level of Customer Service • Processing customer orders for domestic and international customers • Informing customers about order status, backorders, unexpected delays, part shipments and product issues • Handling inbound product enquiries, quotes, product returns and managing complaints • Analysing and resolving escalated customer issues • Liaising with transport companies including domestic couriers and freight forwarders • Data entry, credit and invoice management • Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database Skills and Experience • Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation • A high degree of independence and interpersonal skills • Experience processing orders through a CRM system • Attention to detail when dealing with complex customer orders • Experience with conflict resolution • Strong attention to detail and multi-tasking ability • Ability to build and maintain customer relationships Culture Fantastic team and company leadership, with low turnover in staff. How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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Customer Service

Customer Service Team Leader

Belrose
$85000 - $90000 per annum, Benefits: Bonus and Super

Benefits: Circa $85,000 + Super + Bonus Opportunity for career development Located in Northern Beaches, with staggered start time Global medical device organisation About the Company: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. About the Opportunity: As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market. Key Responsibilities: Monitor and supervise the daily tasks and functions of the Customer Service Team Be the key point of contact for all internal and external customer complaints, escalations and issues Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required Recruitment and selection of staff Management of induction program for direct reports and ongoing training and development Monitor staff performance against established KPIs Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Previous experience with ERP systems, specifically SAP and processing of purchase orders in a busy industry Gained leadership experience in a 2IC capacity or similar and looking for next step in career How to Apply: Click apply or contact Jane Nichols or Kelly Ann Pederson on 02 8877 8714 for a confidential discussion.

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Customer Service

Customer Service Representative

Macquarie Park
$78000 per annum, Benefits: Super

Benefits $78,000 + Super salary Onsite underground parking Opportunity for career growth in a supportive team Located in Macquarie Park 2113 About the Company The company is a national leader in the medical device industry, specialising in consignment models for hospital supplies. With a focus on providing essential medical equipment, they offer a collaborative and family-like environment. Based in Macquarie Park, the company prides itself on long-term employee retention and a supportive, fun work culture. About the Opportunity As a Customer Service Representative, you'll manage order entries, handle queries, and assist with data entry and analysis in SAP. Reporting directly to the Customer Service Manager, you will support both the Customer Service and Logistics teams. This role is essential for ensuring accurate and efficient processing of hospital orders, making a direct impact on operational efficiency and customer satisfaction. Duties Process orders and credits Handle customer queries via email and phone Update delivery information into SAP Manage data entry for consignment model products Ensure accurate reporting of discrepancies and backorder status Follow up on PODs (Proof of Delivery) Skills and Experience Experience in data entry and order processing Knowledge of SAP (preferred) or simialr ERP system Problem-solving and multitasking abilities Understanding of consignment business models (ideal) Culture A supportive, friendly team where open communication is valued. Collaboration and a sense of humor are at the heart of the team. How to Apply Click apply or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.

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