HPG Specialising in Customer Service Jobs

Customer Service

Customer Service Representative

Frenchs Forest
$67000 - $72000 per annum

Benefits · Biotechnology company · Permanent Role · $67,000 - $72,000 + Super · Attractive employee benefits including on-site massages, reduced gym membership, monthly lunches · Parking on-site · Office located in Frenchs Forest 2086, with bus stop located directly outside About the company A well-established healthcare company with a passion for providing biotechnology solutions for patient surgeries. Our client looks to provide the best level of service possible enhancing the quality of life to patients all over Australia. About the opportunity In your new customer service representative role, you will report directly to the Customer Service Manager and work as part of a team of 8 customer service professionals. You will be required to have excellent communication skills, attention to detail and ability to multi task, whilst working to deadlines. Ability to problem solve and work cohesively with hospitals, customers, and clinical partners. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties · Answer phone calls and emails · Process time critical orders and handle consignment stock · Liaise with cross-functional teams · Maintaining relationships with customers Skills and Experience · Previous experience (2-4 plus years) in customer service in a medical device, biotechnology or FMCG environment · Strong experience with order fulfilment · Experience with consignment stock or loan kits is advantageous · ERP experience - Oracle preferred, or similar SAP, SAGE, JDE · Excel skills · Strong attention to detail and multi-tasking ability · Ability to problem solve · Clear and concise verbal and written communication skills Culture Working environment is engaging and hard working - fantastic team with the patient's best interest at the core of daily decisions. How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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Customer Service

Customer Care Coordinator

Adelaide
$65000 per annum

Are you a detail-oriented, customer-focused professional looking to make a real difference in the healthcare sector? This is an exciting opportunity to join a dynamic operations team where your skills in communication, order processing, and service excellence will directly impact customer experience and patient outcomes. About the Role: As a Customer Care Coordinator, you will be the first point of contact for a wide range of stakeholders including hospitals, purchasing departments, medical professionals, and supply chain partners. You'll manage customer enquiries across multiple communication channels (phone, email, SMS) and handle end-to-end order processing using SAP and Zendesk systems. This role is perfect for someone who thrives in a fast-paced, team-oriented environment and enjoys problem-solving, multitasking, and ensuring accuracy in everything they do. Key Responsibilities: Respond to inbound and outbound customer enquiries promptly and professionally Process and manage sales orders through CRM systems (SAP & Zendesk) Liaise with warehouse teams to meet customer shipping expectations Follow up on outstanding invoices and backorders Ensure data accuracy across inventory, pricing, and customer records Collaborate with internal departments (Sales, Inventory, Logistics, Finance) to deliver exceptional service Contribute to continuous improvement of customer service processes Comply with quality, OHS, and internal SOP requirements What You Bring: Exceptional written and verbal communication skills Strong customer service focus and ability to manage competing priorities Proven experience with ERP systems (SAP and/or Zendesk highly regarded) High level of accuracy and attention to detail Ability to work effectively both independently and in a collaborative team environment Typing speed of at least 30 wpm with 95% accuracy Prior experience in healthcare, logistics or customer care environments preferred Behavioural Attributes: Teamwork and collaboration Adaptability and initiative Integrity and professionalism Resilience in a deadline-driven environment Why Apply? This is your chance to join a business at the intersection of healthcare and innovation—where your contribution will support life-changing outcomes for patients. You'll work with a supportive and professional team, in an industry where quality service matters. About HPG: Healthcare Professionals Group (HPG) is Australia’s leading healthcare recruitment agency. With nearly 30 years of industry expertise, we are known for matching talented professionals with meaningful career opportunities across the healthcare, medical device, pharmaceutical, and biotechnology sectors. We are proud to partner with companies that improve lives every day—and we’re excited to support you in finding your next opportunity.

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Customer Service

Customer Service Coordinator

Adelaide
$65000 per annum

About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Handle electronic data interchange (EDI) orders from external customers. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers.Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). Why this opportunity is right for you Work within the medical equipment/devices space Melbourne based Full time-perm role How to Apply Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.

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Administration and Business Support,Customer Service

Customer Care Representative

Macquarie Park
$65000 per annum

Benefits: 12-month contract with an immediate start—stability and career growth! Be part of a company transforming healthcare through innovative medical devices. Your work directly supports life-changing medical treatments and surgeries. Collaborative, close-knit team with a strong sense of purpose. Onsite parking and easy access to public transport, hybrid working. About the Company Join a leading Medical Devices company at the forefront of healthcare innovation. This company plays a crucial role in delivering life-saving medical solutions, supporting hospitals, clinics, and healthcare professionals. With a strong reputation for excellence, they offer a dynamic, supportive, and mission-driven work environment. About the Opportunity As a Customer Service Representative, you won’t just be processing orders—you’ll be ensuring hospitals and healthcare providers receive the equipment they need to save lives. With elective surgeries increasing, your role will be pivotal in delivering seamless support to healthcare professionals. From managing urgent orders in SAP to maintaining accurate customer records, your work will directly contribute to patient care and better health outcomes. Duties: Ensure critical medical devices reach hospitals and clinics on time. Update and manage sales orders and invoices in SAP with accuracy. Resolve customer queries efficiently to support smooth healthcare operations. Maintain data integrity to ensure compliance and efficiency. Work closely with internal teams to improve processes and enhance service. Keep detailed records to ensure seamless operations. Contribute to a fast-paced and meaningful work environment where every task has an impact. What You Bring to the Team: SAP & Salesforce experience is highly desirable —you’ll be handling key medical orders. Customer Service experience in Medical Devices, FMCG, or other Healthcare sectors. Previous experience in Administration or Data Entry. Strong communication skills—you’ll be working with medical professionals. A passion for making a difference in people’s lives through your work. Why This Role Matters: Every device you help deliver, every issue you resolve, and every order you process contributes to better patient outcomes, successful surgeries, and life-saving treatments. This is more than just a job—it’s a chance to make an impact in the healthcare industry. How to Apply: Click Apply or contact Kelly-Ann Pedersen, Recruitment Consultant, on 0488 808 787 for a confidential discussion.

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Customer Service

Customer Service Representative - Hospequip - Brendale

Queensland
Competitive

About the company A trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Responsibilities Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP & SalesForce. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers who may have communication challenges. Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). How to Apply Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 or kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service

Customer Care Coordinator

Melbourne
$65000 per annum

Are you a detail-oriented, customer-focused professional looking to make a real difference in the healthcare sector? This is an exciting opportunity to join a dynamic operations team where your skills in communication, order processing, and service excellence will directly impact customer experience and patient outcomes. About the Role: As a Customer Care Coordinator, you will be the first point of contact for a wide range of stakeholders including hospitals, purchasing departments, medical professionals, and supply chain partners. You'll manage customer enquiries across multiple communication channels (phone, email, SMS) and handle end-to-end order processing using SAP and Zendesk systems. This role is perfect for someone who thrives in a fast-paced, team-oriented environment and enjoys problem-solving, multitasking, and ensuring accuracy in everything they do. Key Responsibilities: Respond to inbound and outbound customer enquiries promptly and professionally Process and manage sales orders through CRM systems (SAP & Zendesk) Liaise with warehouse teams to meet customer shipping expectations Follow up on outstanding invoices and backorders Ensure data accuracy across inventory, pricing, and customer records Collaborate with internal departments (Sales, Inventory, Logistics, Finance) to deliver exceptional service Contribute to continuous improvement of customer service processes Comply with quality, OHS, and internal SOP requirements What You Bring: Exceptional written and verbal communication skills Strong customer service focus and ability to manage competing priorities Proven experience with ERP systems (SAP and/or Zendesk highly regarded) High level of accuracy and attention to detail Ability to work effectively both independently and in a collaborative team environment Typing speed of at least 30 wpm with 95% accuracy Prior experience in healthcare, logistics or customer care environments preferred Behavioural Attributes: Teamwork and collaboration Adaptability and initiative Integrity and professionalism Resilience in a deadline-driven environment Why Apply? This is your chance to join a business at the intersection of healthcare and innovation—where your contribution will support life-changing outcomes for patients. You'll work with a supportive and professional team, in an industry where quality service matters. About HPG: Healthcare Professionals Group (HPG) is Australia’s leading healthcare recruitment agency. With nearly 30 years of industry expertise, we are known for matching talented professionals with meaningful career opportunities across the healthcare, medical device, pharmaceutical, and biotechnology sectors. We are proud to partner with companies that improve lives every day—and we’re excited to support you in finding your next opportunity.

Read more Apply now