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Customer Care Representative

Job description

Benefits: 

  • 12-month contract with an immediate start—stability and career growth!
  • Be part of a company transforming healthcare through innovative medical devices.
  • Your work directly supports life-changing medical treatments and surgeries.
  • Collaborative, close-knit team with a strong sense of purpose.
  • Onsite parking and easy access to public transport, hybrid working.

About the Company
Join a leading Medical Devices company at the forefront of healthcare innovation. This company plays a crucial role in delivering life-saving medical solutions, supporting hospitals, clinics, and healthcare professionals. With a strong reputation for excellence, they offer a dynamic, supportive, and mission-driven work environment.

About the Opportunity
As a Customer Service Representative, you won’t just be processing orders—you’ll be ensuring hospitals and healthcare providers receive the equipment they need to save lives. With elective surgeries increasing, your role will be pivotal in delivering seamless support to healthcare professionals. From managing urgent orders in SAP to maintaining accurate customer records, your work will directly contribute to patient care and better health outcomes.

Duties: 
  • Ensure critical medical devices reach hospitals and clinics on time.
  • Update and manage sales orders and invoices in SAP with accuracy.
  • Resolve customer queries efficiently to support smooth healthcare operations.
  • Maintain data integrity to ensure compliance and efficiency.
  • Work closely with internal teams to improve processes and enhance service.
  • Keep detailed records to ensure seamless operations.
  • Contribute to a fast-paced and meaningful work environment where every task has an impact.

What You Bring to the Team:
  • SAP experience is highly desirable —you’ll be handling key medical orders.
  • Customer Service experience in Pharmaceutical, FMCG, or Healthcare.
  • Previous experience in Administration or Data Entry.
  • Strong communication skills—you’ll be working with medical professionals.
  • A passion for making a difference in people’s lives through your work.

Why This Role Matters:
Every device you help deliver, every issue you resolve, and every order you process contributes to better patient outcomes, successful surgeries, and life-saving treatments. This is more than just a job—it’s a chance to make an impact in the healthcare industry.

How to Apply:
Click Apply or contact Jane Nichols, Divisional Manager, at 0288778714 for a confidential discussion.