Benefits 

• Leading Pharmaceutical organisation with a large global presence 
• Recognised as an award-winning employer of choice 
• Large campus with on-site gym, cafe, and parking 
• Employee recognition program 
• Supportive team, ongoing training, and development 
• Temporary casual contract
• $36 per hour + Super

 
About the company 
Our client, a well renowned global healthcare manufacturing company is responsible enhancing patient's lives, through supplying vital healthcare medical devices and life saving medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff. 
 
About the opportunity 
Join a strong customer service team in providing exceptional customer service, in a role requiring of you to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to homecare equipment. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.  A temporary casual contract for approximately 6 months on site at their Toongabbie office.
 
Duties 

• Acknowledge patients orders via email and phone 
• Build rapport with patients and stakeholders 
• Process credits and returns 
• Liaise with the order processing team and technical support team 
• Problem solve to ensure successful patient outcomes
• Product knowledge 
• Reporting on fulfilment and stock availability for customers and commercial teams 
• Liaise with medical practitioners and other stakeholders responsible for patient care 

 
Skills and Experience 

• Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation 
• High emotional maturity, and ability to build trust and rapport with customers
• ERP order processing experience is highly desirable in JDE
• Strong attention to detail and multi-tasking ability 
• Clear and concise communication skills 
• Ability to problem solve 

 
How to Apply 
Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 for a confidential discussion 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com