Benefits 

• Leading Pharmaceutical organisation with a large global presence 
• Recognised as an award-winning employer of choice 
• Large campus with on-site gym, cafe, and parking 
• Supportive team, ongoing training, and development 
• Temporary casual contract until March 2025
• $36 per hour + Super

 
About the company 
Our client, a well renowned global healthcare manufacturing company is responsible enhancing patient's lives, through supplying vital healthcare medical devices and lifesaving medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff. 
 
About the opportunity 
Join a strong customer service team in providing exceptional customer service, in a role requiring of you to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to homecare equipment. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.  A temporary casual contract for approximately 6 months on site at their Toongabbie office.
 
Duties 

• Acknowledge patients orders via email and phone 
• Build rapport with patients and stakeholders 
• Process credits and returns 
• Liaise with the order processing team and technical support team 
• Problem solve to ensure successful patient outcomes
• Product knowledge 
• Reporting on fulfilment and stock availability for customers and commercial teams 
• Liaise with medical practitioners and other stakeholders responsible for patient care 

 
Skills and Experience 

• Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation 
• High emotional maturity, and ability to build trust and rapport with customers
• ERP order processing experience is highly desirable in JDE
• Strong attention to detail and multi-tasking ability 
• Clear and concise communication skills 
• Ability to problem solve 

 
How to Apply 
Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on kapedersen@hpgconnect.com for a confidential discussion 
 
 
About Healthcare Professionals Group
 
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
 

•  Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
•  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
•  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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