• Biotechnology Company
• Permanent Role | $70,000 - $75,000 + Super | Attractive Benefits
• Location: Frenchs Forest, NSW 2086
• On-site parking, plus easy access to public transport with bus stop directly outside

About the Company:
Join a passionate and well-established healthcare organisation dedicated to improving the health and well-being of the Australian community. Specialising in biotechnology solutions for patient surgeries, our client provides high-quality products and services that make a tangible difference in the lives of patients. If you're eager to grow and contribute to an industry that truly matters, this is the opportunity for you.

About the Opportunity:
In this role, you will play an essential part in managing customer service operations for your dedicated territory. You will work closely with the Customer Service Manager and a dynamic team of professionals. You’ll be responsible for managing consignment stock, processing customer orders, and handling customer inquiries, all while maintaining a high standard of service.
The role will appeal to someone who brings experience and a strong desire to learn and grow within a supportive team and company culture.
Duties:

• Process and manage customer orders within your assigned territory
• Manage consignment stock and ensure timely deliveries
• Handle customer inquiries via phone or email
• Provide support to both the customer service and clinical teams as required
• Collaborate with cross-functional teams to ensure seamless service delivery

Skills and Experience:

• Proven customer service experience (preferably 2+ years) in a medical device, biotechnology or FMCG environment
• A bright disposition with a positive, can-do attitude
• Strong attention to detail and a mature approach to work
• Excellent verbal and written communication skills
• Solid time management skills and the ability to work efficiently under pressure
• Prior experience with Microsoft Office (2+ years)
• ERP system experience, MYOB literacy is preferable, but not essential
• A team-oriented mindset with the dedication to contribute to a positive workplace culture

Culture:
This organisation prides itself on fostering a supportive, inclusive, and collaborative team environment. As part of the team, you'll enjoy access to fantastic employee benefits including on-site massages, reduced gym membership, and regular team lunches.  A friendly, supportive workplace where you can make a real impact on patient care.
The organisation values continuous learning and development, so you’ll receive tailored training to ensure you grow in your role and are confident in your responsibilities.

How to Apply:
If you are looking for a challenge and want to be part of a company that truly values its people, we’d love to hear from you. Click apply or contact Jane Nichols, Recruitment Consultant, at 02 8877 8714 for a confidential discussion.

About Us:
Healthcare Professionals Group recruit positions at all levels across biotechnology, medical devices, pharmaceuticals, and scientific companies. For more job opportunities in the healthcare sector, visit www.hpgconnect.com.