Back to jobs

Customer Service Representative

Job description

Benefits
  • 12-month contract with immediate start—stability & career growth!
  • Be part of a leading medical devices company making a real difference.
  • Support life-saving treatments and critical healthcare operations.
  • Collaborative, close-knit team with a strong purpose-driven culture.
  • Convenient Bowen Hills location with on-site parking and public transport access.

About the Company
Join a globally recognised Medical Devices company dedicated to improving patient outcomes. Located in Bowen Hills, QLD, this company plays a key role in delivering innovative healthcare solutions to hospitals, clinics, and medical professionals.

About the Role

As a Customer Service Representative, you’ll do more than process orders—you’ll ensure essential medical equipment reaches hospitals and clinics on time. In this fast-paced and meaningful role, you’ll manage urgent SAP orders, maintain data integrity, and support healthcare professionals as they provide life-changing treatments.

What You’ll Do:
  • Process and manage sales orders and invoices in SAP with precision.
  • Ensure critical medical devices reach healthcare providers on time.
  • Respond to customer queries efficiently, ensuring smooth operations.
  • Collaborate with internal teams to improve processes and service levels.
  • Maintain accurate records to uphold compliance and efficiency.
  • Contribute to a mission-driven team where every task impacts patient care.
 
Skills and Experience:
  • SAP experience is essential—you’ll be managing key medical orders.
  • Previous Customer Service experience in Pharmaceutical, Healthcare, or FMCG.
  • Experience in Administration or Data Entry is highly desirable.
  • Strong communication skills—you’ll interact with healthcare professionals.
  • A passion for healthcare and a desire to make a real difference.

Why This Role Matters
Every order you process, every query you resolve, and every device you help deliver contributes to better patient outcomes, successful surgeries, and life-saving treatments. This is more than just a job—it’s an opportunity to make an impact in healthcare.

How to Apply
Click Apply or contact Jane Nichols, Divisional Manager, at 0288778714 for a confidential discussion.