Benefits:

• On-going temporary assignment with the potential to go permanent.
• Full-time day hours, 9am to 5pm Monday to Friday.
• Based in the Inner South suburbs of Sydney with parking available on-site
• Immediate start

About the Company

Our client is a leading provider of medical equipment, known for their innovative technology and exceptional customer support. They are experiencing rapid growth and require an experienced Service Coordinator to support their expanding field service team.



About the Opportunity

This is a fast-paced role supporting the Field Service team in scheduling service jobs, managing spare parts inventory, handling customer inquiries and delivering demo equipment to and from conferences. You will be responsible for coordinating service requests, troubleshooting basic technical issues, and ensuring timely responses to clients. You will also be required to physically handle stock, including cycle counts, unpacking and receipting, pick, packing and dispatching spare parts.  



Duties:

• Schedule and coordinate field engineers for service jobs.
• Manage inventory – stock receipt, unpacking, stock counts, monitoring and tracking stock.
• Process purchase orders and invoices 
• Respond to customer inquiries via phone and email 
• Troubleshoot basic customer issues before escalating to engineers.
• Reporting and stock control using excel.
• Delivering demo equipment to and from conferences.

Skills and Experience:

• Service coordination, customer service or scheduling experience is required.
• Working in a regulated or fast paced environment such as medical device or capital equipment is preferred. 
• Experience working in a warehouse or storeroom managing inventory including stock levels, stock counts, receiving stock is essential. 
• Strong computer literacy is required, specifically with MS Word and Excel.
• Experience working with systems such as SAP is highly advantageous. 
• Excellent communication with the ability to handle high-pressure situations
• Excellent attention to detail and problem solving. 
• Quick learner and adaptable.
• Full drivers licence and willingness to do deliveries of demo equipment. 

Culture

Collaborative and fast-paced team that values proactive problem solvers. Supportive and friendly environment with growth opportunities in a thriving industry.



How to Apply

Click Apply Now or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.