Benefits

• 6 month fixed term contract
• Flexible hybrid working environment
• Must have full work rights

 
About the company
Global healthcare leader dedicated to making life better for people worldwide. Working tirelessly to discover and deliver life-changing medicines, improve disease management, and contribute to communities.
 
About the opportunity
This role is responsible for handling, investigating, and reporting product complaints to ensure compliance with regulatory requirements and company policies. The ideal candidate will have a keen eye for detail, strong communication skills, and a passion for patient safety.
 
Duties

• Manage and document product complaints in accordance with company policies and regulatory guidelines.
• Assess complaints for potential quality and safety concerns, escalating when necessary.
• Provide timely and accurate responses to healthcare professionals and consumers regarding product-related inquiries.
• Maintain compliance with local and global regulatory requirements.
• Contribute to continuous improvement initiatives to enhance the complaints management process.

 
Skills and Experience

• Bachelor’s degree in Pharmacy, Life Sciences, or a related field.
• Experience in Medical Information, Pharmacovigilance, or Quality Assurance within the pharmaceutical industry.
• Strong understanding of regulatory guidelines and reporting requirements.
• Excellent attention to detail and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong interpersonal and communication skills.

 
How to Apply
Your application will be reviewed by Davina Ocansey-Gibson, Senior Recruitment Consultant
 
 
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

For more job opportunities, visit www.hpgconnect.com.