Benefits

• 2 week temp assignment (5th -16th August)
• $40 per hour + Super
• On site parking available
• Full training provided
• Work independently with remote support from the team
• Gain valuable experience in a dynamic office environment

About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patients lives, through supplying pharmaceutical medication. Located in Macquarie Park, 2113, the office provides on-site car parking. 

About the opportunity
This temporary role runs from 5th to 16th August, with the first week dedicated to training and the second week working independently. The successful candidate will manage front desk reception and customer service, ensuring smooth operations while the regular staff is away.

Duties

• Answer incoming calls (low volume) and provide excellent customer service
• Process customer orders received through the Customer Service email inbox
• Ensure accurate and timely input of orders
• Make outgoing calls to inform customers of delivery schedules or any order-related challenges
• Ensure complaints are resolved quickly and expertly, and escalated when required

Skills and Experience

• Strong attention to detail and able to muti-task
• Excellent phone manner and communication skills
• Ability to remain calm and efficient under pressure
• Reliable and proactive attitude
• No prior customer service experience required

Culture
The company fosters a supportive and collaborative work environment. During the training week, you will work closely with Operations Manager and the Customer Service team, who will provide full guidance and support. In the second week, although working independently, you will have remote access to the team for any assistance.

How to Apply...
Your application will be reviewed by Francesca Strange, Specialist Manager.

About Healthcare Professionals Group...
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

For more job opportunities, visit www.hpgconnect.com.