Work independently with remote support from the team
Gain valuable experience in a dynamic office environment
About the company Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patients lives, through supplying pharmaceutical medication. Located in Macquarie Park, 2113, the office provides on-site car parking.
About the opportunity This temporary role runs from 5th to 16th August, with the first week dedicated to training and the second week working independently. The successful candidate will manage front desk reception and customer service, ensuring smooth operations while the regular staff is away.
Duties
Answer incoming calls (low volume) and provide excellent customer service
Process customer orders received through the Customer Service email inbox
Ensure accurate and timely input of orders
Make outgoing calls to inform customers of delivery schedules or any order-related challenges
Ensure complaints are resolved quickly and expertly, and escalated when required
Skills and Experience
Strong attention to detail and able to muti-task
Excellent phone manner and communication skills
Ability to remain calm and efficient under pressure
Reliable and proactive attitude
No prior customer service experience required
Culture The company fosters a supportive and collaborative work environment. During the training week, you will work closely with Operations Manager and the Customer Service team, who will provide full guidance and support. In the second week, although working independently, you will have remote access to the team for any assistance.
How to Apply... Your application will be reviewed by Francesca Strange, Specialist Manager.
About Healthcare Professionals Group... Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
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