Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Coordinator
- New South Wales
- $65000 - $70000 per annum, Benefits: Ongoing KPI driven bonus
Benefits Work for an organisation that prioritises internal progression and development of their employees. Join an established organisation within the Dental industry, with strong growth plans. Competitive salary package with comprehensive training and onboarding. KPI driven bonuses throughout the year. About the Company Join a global leader in healthcare products, dedicated to enhancing healthcare professional capabilities through innovative equipment and technology solutions within the Dental sector. About the Opportunity Our client is seeking a dedicated Service Administrator to play a key role in customer and technician support. As a Service Administrator, you will be the first point of contact for customers calling with product enquiries and reporting technical issues with their clinical equipment. You will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across Australia. Responsibilities Be the first point of contact for all customer enquiries regarding technical support. Display excellent product knowledge and ability to give minor technical support over the phone. Coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently. Handling enquiries professionally and providing prompt, helpful responses. Prioritize service requests and offer preventive maintenance guidance to improve customer experience. Maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards. Identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction. Skills and Experience Demonstrated experience in a customer service role, ideally within a service oriented position coordinating people and products. Dental clinical knowledge is a valued bonus. Salesforce experience is highly regarded. Ability to work cohesively in a team in a fast paced, occasionally high pressured environment. Proficiency in Microsoft Office (Word, Excel, Outlook) is important. Strong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time. Excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction and resolution. How to Apply Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 or kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Frenchs Forest
- $70000 - $75000 per annum, Benefits: + Super
Benefits Work within a global corporate healthcare company Located in Frenchs Forest, 2086 Parking on site 6 month fixed term contract with potential to go permanent. Hybrid working model once fully trained - 2 days WFH. About the company Be part of a global medical technology company located in Frenchs Forest. Our client looks to provide world class service and effective treatments quickly, sustainably, and economically to provide the best level of service possible enhancing the quality of life to customers all over the world. About the opportunity Join a small team where your main responsibility will be managing cases and bookings for Australian hospitals, communicating mostly with Hospital reps and the hospitals themselves. Extensively utilising SAP & Outlook, you will accurately input information, create invoices and create calendar bookings to manage the delivery and distribution of products. There is a low volume of phone call enquiries as well. Duties Manage bookings for hospitals in Outlook calendar and Excel Accurately create invoices in SAP Liaise with cross-functional teams - warehousing and sales reps Take inbound phone calls and enquiries Skills and Experience SAP experience is necessary - please do not apply if no prior experience with SAP ERP Strong understanding of Microsoft suite ( especially Excel, SharePoint & Outlook) High attention to detail Ability to work autonomously and as part of a team Necessity to be agile and pivot according to business needs Need to be able to commute to Frenchs Forest 5 days per week Ability to problem solve & investigate. Clear and concise written and verbal communication skills Culture A great organisation to be a part of, the team is small - and every member has a critical value to add to the business. Working environment is engaging and hard working - fantastic team and organisation to be a part of. How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com
Customer Service Representative
- St Leonards
- $55000 - $60000 per annum, Benefits: + Super
Benefits Take the opportunity to join an impact driven MedTech organisation where you have the opportunity to grow and develop with the business Permanent full time role. Located in St Leonards Industry competitive salary range $60,000 - $65,000+ Super 5 weeks annual leave! About the company A rapidly growing MedTech company with global reach. Founded by Dental clinicians to provide effective, forward thinking innovations to ensure healthcare professionals can safely and effectively support patients within a clinical environment. About the opportunity Bring your dynamic energy and excellent communication to a disruptive MedTech organisation where you will have the opportunity to be an integral part of the company's growth. Founded in the UK with offices in Sydney, you will be working closely alongside all functions of the business supporting daily operations and being the first point of contact with global customers. Joining at a great time, no two days will be the same offering agility and the opportunity to grow within the business, finding your fit within the MedTech space. Duties Communicate daily with customers via email, chat and in person when needed. Utilising the inventory control system and ordering office supplies as needed. Effectively liaise with cross-functional teams, both locally and overseas ( predominantly sales, marketing, & dispatch). Execute order to cash activities for all customer order types. Building & maintaining relationships with customers, sharing your strong product knowledge to enhance the visibility of the brand. Schedule internal client meetings. Assist with organisation of events and conferences. Skills and Experience Previous experience in customer service in a medical device or biotechnology environment highly valued but not imperative. Exceptional communication skills, both written and verbal, with internal and external stakeholders. High empathy with the desire to improve the customer experience. A self-starter who can take initiative. Must be agile to pivot and change priorities as needed. Strong attention to detail and multi-tasking ability. Ability to investigate & problem solve. Culture Join a growing team passionate about enhancing clinical well-being and patient outcomes. Everyone works closely together in a collaborative manner contributing to each colleagues success. How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 or 0488 808 797 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Senior Specialist Manager - Business Support, Operations and Life Sciences