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Kelly-Ann Pedersen

Kelly-Ann Pedersen
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Kelly-Ann Pedersen

Recruitment Consultant - Business Support

I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.

The kinds of titles I typically hire for are:

  • Customer Service Representative

  • Customer Service Supervisor

  • Customer Service Team Leader

  • Customer Service Manager

  • Inside Sales Representative

  • Inside Sales Manager

  • Technical Customer Support Representative

  • Technical Customer Support Manager

With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals. 

I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.

As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.

I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.

Jobs by Kelly-Ann Pedersen.

Customer Service

Customer Service Representative

  • Lane Cove
  • $70000 - $75000 per annum, Benefits: + Super

Benefits  Be a part of a global medical device organisation   Permanent role opportunity located in the heart of Lane Cove  $70,000 + super + bonus  Parking on-site  Employee rewards program  WFH one day per week after probation  About the company  Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.    About the opportunity  Become an integral piece of a strong, motivated and driven Customer Service team. Provide support to a market leading range of innovative medical devices to medical professionals. Ability to problem solve and work cohesively with hospitals and sales representatives. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.    Duties   Provide a high level of Customer Service   Order fulfillment in Navision Managing customer expectations and investigation of orders   Support field personnel  Manage consignment stock  Ensure complaints are resolved quickly and expertly, and escalated when required   Manage state based accounts  Answer high volume emails   Skills and Experience  Experience in Customer Service in a Medical Device organisation   Strong attention to detail and multi-tasking ability   High attention to detail  Experience providing technical knowledge  High level of communication skills, both written and verbal  Culture  A company with a global presence with a warm and close-knit supportive team environment.     How to Apply  Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 for a confidential discussion.    About us  Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.

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