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Kelly-Ann Pedersen

Kelly-Ann Pedersen
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Kelly-Ann Pedersen

Recruitment Consultant - Business Support

I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.

The kinds of titles I typically hire for are:

  • Customer Service Representative

  • Customer Service Supervisor

  • Customer Service Team Leader

  • Customer Service Manager

  • Inside Sales Representative

  • Inside Sales Manager

  • Technical Customer Support Representative

  • Technical Customer Support Manager

With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals. 

I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.

As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.

I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.

Jobs by Kelly-Ann Pedersen.

Business Operations​

Customer Service Coordinator

  • New South Wales
  • $65000 - $70000 per annum, Benefits: Ongoing KPI driven bonus

Benefits Work for an organisation that prioritises internal progression and development of their employees. Join an established organisation within the Dental industry, with strong growth plans. Competitive salary package with comprehensive training and onboarding. KPI driven bonuses throughout the year.   About the Company Join a global leader in healthcare products, dedicated to enhancing healthcare professional capabilities through innovative equipment and technology solutions within the Dental sector.   About the Opportunity Our client is seeking a dedicated Service Administrator to play a key role in customer and technician support. As a Service Administrator, you will be the first point of contact for customers calling with product enquiries and reporting technical issues with their clinical equipment. You will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across Australia.   Responsibilities Be the first point of contact for all customer enquiries regarding technical support. Display excellent product knowledge and ability to give minor technical support over the phone. Coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently. Handling enquiries professionally and providing prompt, helpful responses. Prioritize service requests and offer preventive maintenance guidance to improve customer experience. Maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards. Identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction.   Skills and Experience Demonstrated experience in a customer service role, ideally within a service oriented position coordinating people and products. Dental clinical knowledge is a valued bonus. Salesforce experience is highly regarded. Ability to work cohesively in a team in a fast paced, occasionally high pressured environment. Proficiency in Microsoft Office (Word, Excel, Outlook)  is important. Strong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time. Excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction and resolution.     How to Apply Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on  0488 808 797 or kapedersen@hpgconnect.com for a confidential discussion.     About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.    Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.

Jane Nichols
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Jane Nichols

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Jo Turner
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Jo Turner

Divisional Manager - Business Support, Operations and Life Sciences