Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Team Leader
- Belrose
- $85000 per annum, Benefits: Bonus and Super
Benefits: $85,000 + Super + Bonus Opportunity for career development Located in Northern Beaches, with staggered start time Global medical device organisation About the Company: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. About the Opportunity: As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market. Key Responsibilities: Monitor and supervise the daily tasks and functions of the Customer Service Team Be the key point of contact for all internal and external customer complaints, escalations and issues Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required Recruitment and selection of staff Management of induction program for direct reports and ongoing training and development Monitor staff performance against established KPIs Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Previous experience with ERP systems, specifically SAP and processing of purchase orders in a busy industry Gained leadership experience in a 2IC capacity or similar and looking for next step in career How to Apply: Click apply or contact Jane Nichols or Kelly Ann Pederson on 02 8877 8714 for a confidential discussion.
Customer Care Representative
- Macquarie Park
- $65000 per annum
Benefits: 12-month contract with an immediate start—stability and career growth! Be part of a company transforming healthcare through innovative medical devices. Your work directly supports life-changing medical treatments and surgeries. Collaborative, close-knit team with a strong sense of purpose. Onsite parking and easy access to public transport, hybrid working. About the Company Join a leading Medical Devices company at the forefront of healthcare innovation. This company plays a crucial role in delivering life-saving medical solutions, supporting hospitals, clinics, and healthcare professionals. With a strong reputation for excellence, they offer a dynamic, supportive, and mission-driven work environment. About the Opportunity As a Customer Service Representative, you won’t just be processing orders—you’ll be ensuring hospitals and healthcare providers receive the equipment they need to save lives. With elective surgeries increasing, your role will be pivotal in delivering seamless support to healthcare professionals. From managing urgent orders in SAP to maintaining accurate customer records, your work will directly contribute to patient care and better health outcomes. Duties: Ensure critical medical devices reach hospitals and clinics on time. Update and manage sales orders and invoices in SAP with accuracy. Resolve customer queries efficiently to support smooth healthcare operations. Maintain data integrity to ensure compliance and efficiency. Work closely with internal teams to improve processes and enhance service. Keep detailed records to ensure seamless operations. Contribute to a fast-paced and meaningful work environment where every task has an impact. What You Bring to the Team: SAP & Salesforce experience is highly desirable —you’ll be handling key medical orders. Customer Service experience in Medical Devices, FMCG, or other Healthcare sectors. Previous experience in Administration or Data Entry. Strong communication skills—you’ll be working with medical professionals. A passion for making a difference in people’s lives through your work. Why This Role Matters: Every device you help deliver, every issue you resolve, and every order you process contributes to better patient outcomes, successful surgeries, and life-saving treatments. This is more than just a job—it’s a chance to make an impact in the healthcare industry. How to Apply: Click Apply or contact Kelly-Ann Pedersen, Recruitment Consultant, on 0488 808 787 for a confidential discussion.
Customer Service Representative - Hospequip - Brendale
- Queensland
- Competitive
About the company A trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Responsibilities Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP & SalesForce. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers who may have communication challenges. Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). How to Apply Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 or kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Dedicated Principal Agent
- Pemulwuy
- $77700 per annum, Benefits: + Super
Benefits Office is located in Pemulwuy, 2145 Permanent full time opportunity $70,000+ Super Exceptional training provided. About the company A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices. Offering warehousing, distribution, Clinical Trial logistics support, Secondary Packaging, Accounts management, Customer Service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia. About the opportunity Joining a team of 9 in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided, under the Duties Day to day management of your own portfolio of principles ( clients). Managing inbound and outbound product deliveries. Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders. Answer 20-30 calls per day answering enquiries from customers and principle clients alike. Problem solve to ensure successful patient outcomes Provide product knowledge to enquiring customers. Reporting on fulfilment and stock availability for customers and commercial teams. Liaise with medical practitioners and other stakeholders responsible for optimal patient care Skills and Experience Customer service experience in the Medical Device or Pharmaceutical industry preferred. SAP experience necessary. Excellent verbal and written communication skills with internal and external stakeholders. High attention to detail, understanding the urgency for accuracy within this industry. Ability to maintain quality of work in a fast paced, high pressure environment. Excellent problem solving capabilities, and a willingness to investigate cases. Culture The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller. Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic. How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences