About the Company
This organisation is a global leader in delivering innovative healthcare products and services to professionals across the dental, medical, and animal health industries. With a strong focus on ethics, service, and team collaboration, they are committed to improving lives and providing exceptional support to their clients and customers.

About the Opportunity
As the Branch Support Officer, you will be a critical link between the sales, service, and customer care teams across your state-based branch. You’ll be responsible for coordinating spare parts, processing orders and returns, managing data in CRM systems, and supporting the broader sales team to ensure outstanding customer experiences. This is a temporary role with potential to extend. 

Key Responsibilities

• Coordinate courier bookings and spare part logistics
• Process sales orders, credit notes, and warranty claims
• Apply credit card payments and liaise with the credit team
• Handle inbound sales support calls related to products, pricing, orders, and returns
• Maintain spare parts inventory and ensure timely processing of transfers
• Support the Sales Team with marketing promotions and follow-up calls
• Assit with service relocations, equipment quotes, and administrative tasks

Skills and Experience

• Experience using Salesforce is required 
• Need to have 2 years or more experience in administration, logistics, or internal sales support role
• High attention to detail and process-oriented mindset
• Excellent communication and stakeholder management skills
• Strong system proficiency – ideally with Pronto or similar
• Ability to multitask and meet deadlines in a fast-paced environment

The Culture
This company promotes a workplace culture built on teamwork, ethical conduct, and a strong commitment to service excellence. You’ll join a people-first business that prioritises ongoing training and meaningful career progression.

How to Apply
Ready to take the next step in your career? Click "Apply Now" to submit your resume, or contact Maddy Dwyer (03 9938 7101) at HPG for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing