Maddy Dwyer

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Maddy Dwyer

Senior Recruitment Consultant - Business Support

I focus on HR, Finance, Customer Service, Warehouse/logistics, Engineering & IT.

The roles I work on include:

HR: HR Manager, Talent Acquisition.
Finance: AR,AP, Payroll Manager, Payroll Officer, Finance Director ectCustomer Service: Customer Service Representative, Customer Service Team Leader.
Warehouse/Logistics: Warehouse Manager, Forklift Driver, Pick pack, Logistic Team Leader.
Engineering: Field Service Engineer, Validation Engineering, Chemical Engineer.
IT: Computer Systems Manager, Network Architect, IT Coordinator.

I have dedicated myself to shaping meaningful career trajectories in healthcare. With a Bachelor of Science in Psychology, I understand candidate behaviors intimately. When you work with me, you can expect unwavering support, honesty, and a genuine interest in realizing your aspirations.

Several aspects of the healthcare industry have captured my attention, including the opportunity to make a tangible impact on the health and well-being of Australians and beyond. I am drawn to the rich diversity of candidates and the chance to engage with a broad range of professionals. Additionally, I find the unique and challenging roles that healthcare offers particularly compelling.

Specialising in

Jobs by Maddy Dwyer.

Warehousing and Logistics

Warehouse Assistant

South Australia
$65000 per annum

About the company A large global pharmaceutical and medical device manufacturer which boasts a good company culture and high retention of staff. About the opportunity A great opportunity has become available for a Stock Controller/Compounding Assistant to join our clients team based in SA. Duties Order raw materials and consumables from warehouses, ensuring timely communication with supply planners about low stock levels and maintaining appropriate safety stock to avoid production impact. Perform receipting checks of all incoming inventory, resolving discrepancies promptly through coordination with internal and external stakeholders. Monitor short-dated stock, flag for early review, and explore opportunities to minimise discard risk. Conduct cycle counts and stocktakes as required, thoroughly investigating and analysing discrepancies beyond set variances to prevent recurrence. Maintain stock accuracy in production and ERP systems, investigating variances and making necessary adjustments to align physical and system records. Liaise with the central inventory team to resolve delivery and invoice discrepancies and support daily inventory management activities, including urgent stock transfers. Efficiently manage warehouse space to support easy storage and picking, while maintaining tidiness and shelf labelling. Perform picking, labelling, inspection, sealing, packing, and dispatch of compounded and finished products, while maintaining consumables and clean work areas. Skills and Experience Proven ability to collaborate within a team to reach shared objectives in a high-paced setting. Previous experience in a comparable role, such as Warehouse Stock Control or Warehouse Assistant, is required. Shows strong leadership capabilities and initiative. Capable of working independently with minimal supervision. Committed to following procedures with a high level of attention to detail. Competent in basic Microsoft Excel, Outlook, and fundamental math skills. Strong written and verbal communication skills. Physically fit and able to consistently lift weights of 15–20kg. Culture Although a large, global company, they are able to provide a family-like culture and pride themselves in developing and upskilling their staff. Why this opportunity is right for you Monday-friday hours Office based Supportive team Work for a well-known healthcare company How to Apply Click apply or contact Maddy Dwyer, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.

Customer Care Coordinator

Adelaide
$65000 per annum

Are you a detail-oriented, customer-focused professional looking to make a real difference in the healthcare sector? This is an exciting opportunity to join a dynamic operations team where your skills in communication, order processing, and service excellence will directly impact customer experience and patient outcomes. About the Role: As a Customer Care Coordinator, you will be the first point of contact for a wide range of stakeholders including hospitals, purchasing departments, medical professionals, and supply chain partners. You'll manage customer enquiries across multiple communication channels (phone, email, SMS) and handle end-to-end order processing using SAP and Zendesk systems. This role is perfect for someone who thrives in a fast-paced, team-oriented environment and enjoys problem-solving, multitasking, and ensuring accuracy in everything they do. Key Responsibilities: Respond to inbound and outbound customer enquiries promptly and professionally Process and manage sales orders through CRM systems (SAP & Zendesk) Liaise with warehouse teams to meet customer shipping expectations Follow up on outstanding invoices and backorders Ensure data accuracy across inventory, pricing, and customer records Collaborate with internal departments (Sales, Inventory, Logistics, Finance) to deliver exceptional service Contribute to continuous improvement of customer service processes Comply with quality, OHS, and internal SOP requirements What You Bring: Exceptional written and verbal communication skills Strong customer service focus and ability to manage competing priorities Proven experience with ERP systems (SAP and/or Zendesk highly regarded) High level of accuracy and attention to detail Ability to work effectively both independently and in a collaborative team environment Typing speed of at least 30 wpm with 95% accuracy Prior experience in healthcare, logistics or customer care environments preferred Behavioural Attributes: Teamwork and collaboration Adaptability and initiative Integrity and professionalism Resilience in a deadline-driven environment Why Apply? This is your chance to join a business at the intersection of healthcare and innovation—where your contribution will support life-changing outcomes for patients. You'll work with a supportive and professional team, in an industry where quality service matters. About HPG: Healthcare Professionals Group (HPG) is Australia’s leading healthcare recruitment agency. With nearly 30 years of industry expertise, we are known for matching talented professionals with meaningful career opportunities across the healthcare, medical device, pharmaceutical, and biotechnology sectors. We are proud to partner with companies that improve lives every day—and we’re excited to support you in finding your next opportunity.

Branch Support Officer

Perth
$33.96 - $34.59 per hour

About the Company This organisation is a global leader in delivering innovative healthcare products and services to professionals across the dental, medical, and animal health industries. With a strong focus on ethics, service, and team collaboration, they are committed to improving lives and providing exceptional support to their clients and customers. About the Opportunity As the Branch Support Officer, you will be a critical link between the sales, service, and customer care teams across your state-based branch. You’ll be responsible for coordinating spare parts, processing orders and returns, managing data in CRM systems, and supporting the broader sales team to ensure outstanding customer experiences. This is a temporary role with potential to extend. Key Responsibilities Coordinate courier bookings and spare part logistics Process sales orders, credit notes, and warranty claims Apply credit card payments and liaise with the credit team Handle inbound sales support calls related to products, pricing, orders, and returns Maintain spare parts inventory and ensure timely processing of transfers Support the Sales Team with marketing promotions and follow-up calls Assit with service relocations, equipment quotes, and administrative tasks Skills and Experience Experience using Salesforce is required Need to have 2 years or more experience in administration, logistics, or internal sales support role High attention to detail and process-oriented mindset Excellent communication and stakeholder management skills Strong system proficiency – ideally with Pronto or similar Ability to multitask and meet deadlines in a fast-paced environment The Culture This company promotes a workplace culture built on teamwork, ethical conduct, and a strong commitment to service excellence. You’ll join a people-first business that prioritises ongoing training and meaningful career progression. How to Apply Ready to take the next step in your career? Click "Apply Now" to submit your resume, or contact Maddy Dwyer (03 9938 7101) at HPG for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.