Are you a detail-oriented, customer-focused professional looking to make a real difference in the healthcare sector? This is an exciting opportunity to join a dynamic operations team where your skills in communication, order processing, and service excellence will directly impact customer experience and patient outcomes.

About the Role:

As a Customer Care Coordinator, you will be the first point of contact for a wide range of stakeholders including hospitals, purchasing departments, medical professionals, and supply chain partners. You'll manage customer enquiries across multiple communication channels (phone, email, SMS) and handle end-to-end order processing using SAP and Zendesk systems.

This role is perfect for someone who thrives in a fast-paced, team-oriented environment and enjoys problem-solving, multitasking, and ensuring accuracy in everything they do.

Key Responsibilities:

• Respond to inbound and outbound customer enquiries promptly and professionally
• Process and manage sales orders through CRM systems (SAP & Zendesk)
• Liaise with warehouse teams to meet customer shipping expectations
• Follow up on outstanding invoices and backorders
• Ensure data accuracy across inventory, pricing, and customer records
• Collaborate with internal departments (Sales, Inventory, Logistics, Finance) to deliver exceptional service
• Contribute to continuous improvement of customer service processes
• Comply with quality, OHS, and internal SOP requirements

What You Bring:

• Exceptional written and verbal communication skills
• Strong customer service focus and ability to manage competing priorities
• Proven experience with ERP systems (SAP and/or Zendesk highly regarded)
• High level of accuracy and attention to detail
• Ability to work effectively both independently and in a collaborative team environment
• Typing speed of at least 30 wpm with 95% accuracy
• Prior experience in healthcare, logistics or customer care environments preferred

Behavioural Attributes:

• Teamwork and collaboration
• Adaptability and initiative
• Integrity and professionalism
• Resilience in a deadline-driven environment

Why Apply?
This is your chance to join a business at the intersection of healthcare and innovation—where your contribution will support life-changing outcomes for patients. You'll work with a supportive and professional team, in an industry where quality service matters.

About HPG:
Healthcare Professionals Group (HPG) is Australia’s leading healthcare recruitment agency. With nearly 30 years of industry expertise, we are known for matching talented professionals with meaningful career opportunities across the healthcare, medical device, pharmaceutical, and biotechnology sectors. We are proud to partner with companies that improve lives every day—and we’re excited to support you in finding your next opportunity.