Benefits

• Flexible hybrid working environment – WFH 2 days per week once trained
• Belrose location, parking on site
• Training provided with ongoing support

 
About the Company
For over 135 years, this company has provided consumers with high quality products to support health & wellness through multiple channels.
 
About the Opportunity
Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email.
Be the first point of contact for customers, providing ETA's on deliveries, replacing damaged stock and urgent orders. Liaise with 3PL effectively to ensure customers receive their orders complete and on time. 
 
Duties

• Join and support a small customer service team supporting FMCG & Hospitals in Australia
• Manually process orders in SAP
• Handle complaints in an effective manner, escalating as needed and providing pharmacovigilance support.
• Collaborate with internal teams, such as shipping, quality control, and regulatory affairs, to ensure smooth operations and customer satisfaction.
• Utilise strong investigative skills to track delivery statuses, located lost stock and work closely with their 3PL.

 
 
Skills and Experience

• Customer Service experience within the healthcare / FMCG industries
• SAP order processing experience
• Ability to communicate effectively over the phone and via email with internal and external stakeholders
• Excellent management and organisational skills.
• Positive attitude and willingness to be flexible and agile to meet business needs.

 
Culture
Join a vibrant, supportive and collaborative culture where teamwork and dedication are highly valued. 

How to Apply
Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on  02 8877 8772  for a confidential discussion.
 
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
 

•  Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
•  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
•  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing