About the company

Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions.

About the opportunity

As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by meeting clients face to face, handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture.

Responsibilities

• Manage the online and in person customer enquiries from the Castle Hill location. 
• Provide product information catering to customer needs.
• Manage a high volume of inbound calls and emails, providing prompt and effective resolutions.
• Process customer orders accurately and efficiently using SAP CRM.
• Maintain accurate customer records within the CRM system.
• Communicate with customers regarding backorders, pricing discrepancies, and general enquiries.
• Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment.
• Process customer returns and investigate account disputes, issuing credits where required.
• Support reception duties, including phone coverage and administrative tasks.
• Ensure compliance with business service level agreements related to invoicing and order processing.
• Participate in customer service meetings, training, and ongoing development sessions.
• Assist the sales team with preparing quotes, product information, and general support.
• Maintain organized sales records, customer pricing files, and prepare reports as needed.
• Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries.
• Support the preparation of tenders and large contracts.

Skills and Experience

• Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment.
• Strong communication skills, both written and verbal, to engage effectively with customers.
• Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone.
• High level of accuracy and attention to detail in order processing.
• Proficiency in SAP, Salesforce or a similar ERP system (highly regarded).
• Strong time management skills with the ability to prioritize tasks efficiently.
• A professional and customer-centric approach with a commitment to confidentiality.
• Ability to work collaboratively within a team while taking ownership of tasks.
• Experience in the healthcare, medical equipment, or logistics sector (advantageous).

Why this opportunity is right for you

Work within the medical equipment/devices space
Sydney, Castle Hill location
Full time-perm role

How to Apply
Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 for a confidential discussion.