Hybrid working model, with staggered start times from 8-5:30 PM
Work within a well-established Australian Medical Device organization
About the Company: A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved.
About the Opportunity: Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing,
Key Responsibilities:
Monitor and respond to customer enquiries across phone calls and email in a high volume capacity
Process orders both manually and using EDI by strict cut off times
Be agile and adaptable to manage urgent patient on table scenarios
Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams
Keep up to date records of customer interactions in Salesforce
Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock
Investigations regarding product disputes, arranging credits as necessary
Collaborate and contribute to regular team meetings
Ad hoc reporting as necessary in SAP & Salesforce
Skills and Experience:
At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry
Order Processing experience is necessary in SAP
Excellent communication skills (written and oral)
Excellent attention to detail
Ability to work well under pressure
Must have the enthusiasm and passion to learn
Familiarity with Salesforce
How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.
About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
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