About the company

Our client is a is an industry leader and pioneer in medical devices which focus on transforming the dental and orthodontic industry.

About the opportunity

Our client is seeking a Customer Support Representative to continue to support their clients and consumers across the WA market.

As a Customer Support Representative, you will be responsible for ensuring an unbelievable customer service experience, through their contact channels, generating speedy and confident solutions to their customers' needs, providing an end-to-end engagement process, powerfully impacting customer satisfaction and profit growth.


Responsibilities

• Accountable for assisting our customers with all requests related to a service, product queries, questions and opportunities.
• Guarantee customer a high level of satisfaction through end-to-end follow-up of requests, making contacts with related areas when necessary to resolve the customer query.
• Interacting with customers through inbound and outbound calls, emails and webchat on a daily basis.
• Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
• Problem Solve, with the ability to resolve challenges swiftly and efficiently by identifying the root cause.
• Ensure each customer interaction is accurately documented in our Customer Relationship System through generating a task for assignments, follow ups, notes, or upon resolution of an engagement.
• Research information to answer enquiries from customers and share learning with departmental peers and management.
• Develop complete knowledge of their products and procedures to provide accurate information to customers.
• Identify potential cross-sell opportunities and forward them to the appropriate member of the sales team.

Skills and Experience

• At least 3 years’ experience in customer service, customer support or customer experience roles; preferably in the healthcare or technology sector.
• Passion for customer service, a real people person!
• Provide a superior customer care offering through building trust, rapport, and empathy.
• Ability to identify customer-focused solutions, prioritizing customer needs and working to delivery solution-based assistance
• Brilliant organisational and time management capabilities.
• Persuasive and confident speaker, clear communicator with active listening skills.
• Affinity with technology, agile thinking and ability to always be learning.
• Digitally savvy with excellent working knowledge of CRM Systems, MS Office Suite, which includes Teams, PowerPoint, Outlook, Excel, Word, One Drive and SharePoint.

Why this opportunity is right for you

• Work for a well-known healthcare company
• Work 100% from home!
• Can be based anywhere in WA!
• Fantastic salary

About Healthcare Professionals Group

Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

How to Apply
Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.