Benefits

• Be part of a supportive and stable working environment
• Working within a global team
• Monday to Friday

About the company
Work within a large global Biotechnology company that boasts a good company culture that is always expanding.

About the opportunity
The HR Operations Advisor handles calls, chats, and other communication methods of employee and manager enquiries/issues about Hire to Retire employee processes and human resources policies.

Duties

• Conducts day-to-day transactional processing in Workday and other related systems as required
• Handle high volume of incoming calls, chats and service requests in a call centre environment
• Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators
• Evaluates and responds to employee and manager enquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledge-base, and desktop tools
• Listening to callers, digesting the information and conveying an accurate solution
• Provides guidance to callers about Workday, Kronos and other HR systems as required
• Escalates complex issues to Tier 2 Service Centre Specialists or HR Service Centre Manager as required
• Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System
• Identifies escalation trends to the HRSC Manager and opportunities for process improvement and/or new solutions
• Assists in identifying areas to improve communications and efficiency of operations and implementing changes

Skills and Experience

• Bachelor’s degree, in Human Resources, Business or related field is preferred
• Must have 1 - 2 years’ experience in Human Resources in a similar role
• Need to have knowledge of Workday and Kronos ideally or other HR systems 
• Must be experienced using a case management system 
• Ideally have experience using HR Portal technology 
• Strong organisational and time management skills
• Ability to work independently or in a team environment
• Communicate effectively with all parties as required
• Written communication is clear and succinct in a variety of communication settings and styles

Culture
Although a large, global company, they are able to provide a family-like culture and pride itself in improving the lives of others.

Why this opportunity is right for you
This is a Full-time 6-month contract opportunity based in Melbourne. Flexibility to work from home 2-3 days per week.

How to Apply
Click apply or contact Maddy Rhodes-Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.