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OUR TEAM OF EXPERTS

Adrian McConchie

Adrian McConchie

Director - Melbourne

Davina Ocansey-Gibson

Davina Ocansey-Gibson

Senior Recruitment Consultant - Life Sciences

Duncan Grant

Duncan Grant

Recruitment Consultant - Sales & Marketing

Erin Cox

Erin Cox

Recruitment Consultant - Life Sciences

Francesca Strange

Francesca Strange

Specialist Manager - Business Support

Gemma Staddon

Gemma Staddon

Divisional Manager - Life Sciences

Glenn Carter

Glenn Carter

Founder & Managing Director

Jane Nichols

Jane Nichols

Divisional Manager - Business Support

Jenn Bowder

Jenn Bowder

Recruitment Consultant - Clinical Care

Jenny Brotherston

Jenny Brotherston

Learning & Development Manager - Internal Support

Jo Turner

Jo Turner

Senior Specialist Manager - Business Support, Operations and Life Sciences

Jo Williams

Jo Williams

Senior Contracting Specialist - Internal Support

Karen Newcombe

Karen Newcombe

Specialist Manager - Sales & Marketing

Kelly-Ann Pedersen

Kelly-Ann Pedersen

Recruitment Consultant - Business Support

Laura Longstaff

Laura Longstaff

Director - Sydney

Louise Casagrande

Louise Casagrande

Multimedia Manager - Marketing & Brand - Internal Support

Maddy Rhodes-Laird

Maddy Rhodes-Laird

Senior Recruitment Consultant - Business Support

Maddy Byrnes

Maddy Byrnes

Senior Recruitment Consultant - Clinical Care

Marion Ludeking

Marion Ludeking

Divisional Manager - Sales & Marketing

Megan McConnell

Megan McConnell

Recruitment Consultant - Sales & Marketing

Melissa Cliff

Melissa Cliff

Senior Recruitment Consultant - Warehouse

Michelle Vermaak

Michelle Vermaak

Divisional Manager - Engineering, IT & Warehouse

Natalia Fiocca

Natalia Fiocca

Senior Specialist Manager - Sales & Marketing

Owen Smith

Owen Smith

Contracting Services Recruitment Lead - Internal Support

Rachele Sinclair

Rachele Sinclair

Divisional Manager - Clinical Care

Rebecca O'Reilly

Rebecca O'Reilly

Recruitment Consultant - Clinical Care

Rohan Lallbeeharry

Rohan Lallbeeharry

Senior Recruitment Consultant - Business Operations and Life Sciences

Sarisha Thakkar

Sarisha Thakkar

Accountant - Internal Support

Sharon Farrell

Sharon Farrell

Recruitment Consultant - Clinical Care

Sandra Louey

Sandra Louey

Specialist Manager - Clinical Care

Tom Mazzotta

Tom Mazzotta

Accountant - Internal Support

OUR VALUES
Knowledge
Our culture at HPG is to acquire and share knowledge, so that others succeed and contribute to improved outcomes for everyone.
Connectivity
Connectivity is at the core of success. We connect with everyone, all the time - our colleagues, our candidates and our clients, and share plans, ideas and aspirations.
Trust
We value trust in all our relationships, embracing different working styles; cultures; and ways of thinking. Trust is vital as we all work towards the common goal of ‘Enhancing Lives’.

WHAT WE CAN DO FOR YOU

For job seekers

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YOUR

CAREER

HPG will guide you through the job seeking process and ensure you receive the best outcome. Changing your job now is the next step to furthering your career and fast-tracking your goals.

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For employers

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TEAM

Our recruitment experts have the best networks and candidates to fill your permanent, executive and contracting needs now. Build your business with us. It's a partnership and it's a long term one!

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OUR EXPERTISE
Permanent
We source the ideal team member to fill a permanent salaried position within your business to ensure continuity and success.
Executive
Our networks include highly specialised professionals for senior management and executive roles. It's this expertise that gives your business the competitive edge.
Contracting
We source and payroll flexible labour solutions for your periods of peak activity; specialised projects; gaps in your workforce; and when you need staff to hit the ground running.

FEATURED JOBS

Health Economics and Market Access,Life Sciences

Reimbursement Associate

  • Sydney
  • Competitive Hourly Rate + Super

Benefits: • Supportive and collaborative work environment • Exposure to cutting-edge medical technologies • Work-life balance with flexible working conditions • Part time position – Open to WHV About the Company: Our client is a global leader in the medical technology sector, specializing in advanced devices that improve patient outcomes in diagnostics, surgery, and women's health. They are renowned for their innovation and commitment to improving healthcare worldwide. With a strong presence in Australia, they operate from their North Ryde office, providing cutting-edge medical solutions across the nation. About the Opportunity: In this role, you will play a vital part in ensuring the accurate submission and maintenance of products on the Prosthesis List for our client’s business. You will coordinate with the PLAC, work closely with internal stakeholders such as product Managers and Medical Affairs, and maintain up-to-date reimbursement coding guides. Your role is key to navigating the reimbursement landscape, ensuring compliance, and supporting healthcare policy updates. You’ll also engage with government bodies, hospital administrators, and industry groups like MTAA and MTANZ, contributing significantly to the company’s market success. Duties: • Prepare and deliver PLAC submissions within deadlines • Identify reimbursement issues (coding, coverage, payment) • Maintain reimbursement coding guides and price change documentation • Ensure timely payment of Listing fees and NJRR Levy • Collaborate with internal and external stakeholders Skills and Experience: • Bachelor’s degree in healthcare economics or related field • Proven experience in reimbursement or healthcare policy • Experience within the Medtech industry  • Strong project management and analytical skills • Excellent communication and collaboration skills • Strong willingness to learn Culture: Our client promotes a culture of innovation, collaboration, and continuous improvement, fostering a supportive environment where employees are encouraged to grow and make a meaningful impact on healthcare. How to Apply: Click apply or contact Gemma Staddon, Divisional Manager, on gstaddon@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group: Healthcare Professionals Group recruits for executive, permanent, and temporary roles across all levels in the healthcare sector. We specialize in areas such as Medical Affairs, Life Sciences, Commercial Recruitment, Business Operations, and Clinical Care. For more job opportunities, visit www.hpgconnect.com.

Administration and Business Support,Business Support

Senior Administrator / Executive Assistant

  • Rhodes
  • $85000 - $93000 per annum, Benefits: Plus salary packaging

Benefits • Full-time permanent role with stability • Modern office in Rhodes, Sydney with free gym • 4 days in the office and 1 day working from home - flexibility in working hours to accommodate school pick up and drop off • Salary packaging including novated leasing for extra take-home pay • Birthday leave for personal celebrations About the company A prominent Sydney-based non-profit organisation, dedicated to providing community care and support services. With a mission to enhance lives, the organisation serves communities across New South Wales by delivering high-quality care and social programs to those in need. About the opportunity In this role, you will be instrumental in providing administrative support to the Executive team, ensuring smooth operations. Key responsibilities include managing executive schedules, coordinating meetings, arranging travel, and overseeing administrative tasks. You will also liaise with senior leadership and support staff, playing a vital role in facilitating communication and event management. This role is essential to the effectiveness and efficiency of the executive team and will have a direct impact on the organisation’s service delivery. Duties • Diary management, scheduling meetings, and travel arrangements • Processing expenses and credit card reconciliations • Lead and coordinate administration activities • Support event management and project tasks • Collaborate with internal stakeholders and senior leadership Skills and Experience • Detail-oriented with strong confidentiality handling • Exceptional communication skills (verbal and written) • Proficient in Microsoft Office Suite • Executive assistant experience or similar (2+ years) Culture This non-for-profit organisation fosters a supportive and collaborative work environment, focused on personal development, innovation, and teamwork. How to Apply Click apply or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. · Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; · Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; · Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; · Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

Accounting and Finance

Pricing Specialist

  • Macquarie Park
  • $130 000 + Super + Bonus

Benefits... Permanent role Hybrid working environment Offices located in Macquarie Park, 2113 Involvement in key projects with cross-functional teams Enhance your experience in pricing and data management within a supportive team About the Company... The company operates in a fast-paced and commercially driven environment, known for its commitment to innovation and excellence. They value collaboration, continuous improvement, and the ability to deliver insightful, data-driven solutions across their business units. With a strong presence in the ANZ region, this company prides itself on fostering growth and development in their team members. About the Opportunity... This role is designed for an individual with strong analytical skills and experience in pricing management. The successful candidate will be responsible for maintaining pricing structures and contracts in SAP, supporting internal stakeholders with commercial insights, and contributing to the wider Commercial Excellence team. This is an excellent opportunity for someone looking to further their career in pricing, analytics, and process improvement within a commercial environment. Duties... Maintain pricing structures and rebates within SAP to meet business needs Continuously improve pricing procedures and workflows through documentation and standard operating procedures Handle pricing-related queries from internal and external stakeholders Support internal and external audits and annual pricing reviews Manage pricing for contracts and special pricing agreements, including renewals and customer queries Track customer rebate performance, produce monthly and quarterly reports, and collaborate with the finance team Assist in the development of sales reports and dashboard reporting Participate in cross-functional projects and support international pricing initiatives Skills and Experience... Commercial experience in a pricing role SAP experience Advanced skills in Microsoft Excel Strong analytical skills with a process-oriented mindset High attention to detail and accuracy in data handling Excellent communication skills, both written and verbal Ability to work independently and take initiative Culture... The team culture is one of collaboration, continuous improvement, and a commitment to delivering exceptional outcomes. The company encourages autonomy, values input from all team members, and provides opportunities for professional growth. You’ll work in a supportive environment where process improvements and innovation are welcomed and celebrated. How to Apply... Your application will be reviewed by Francesca Strange, Specialist Manager. About Healthcare Professionals Group... Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.

General Practice

General Practitioner | Duncraig | Flexible Hours

  • Duncraig
  • $0 - $450000 per annum

Highlights Join a thriving, GP-owned practice offering flexible hours, mixed billing, and a supportive team environment. Enjoy work-life balance with extended operating hours and the potential for high earnings in this family-friendly clinic.   About the Role Flexible working arrangements to suit your lifestyle Mixed billing - bulk bill at your own discretion Standard consultations $90-110 10-15 minute appointment times - choose what works for you Opportunity to pursue special clinical interests including Skin Cancer Access to advanced clinical technology, including Hiedi AI for efficient patient consultations   About the Clinic GP-owned and operated by understanding doctor-directors Two full-time nurses - one specialising in CDM Allied health professionals on-site to aid referral stream Extended operating hours Family-friendly atmosphere with a diverse team Accredited practice utilising Best Practice How to Apply: To apply, click the "Apply" button or contact Sharon Farrell, Recruitment Consultant, at 02 8877 8701 for a confidential discussion.   About Me: When working with me, you can expect transparency to ensure accurate understanding of your needs, along with the assurance that the presented roles are suitable for you. I prioritize strict confidentiality and professionalism in all relationships, providing peace of mind.

Sales

Account Manager

  • Brisbane
  • $100000 - $115000 per annum, Benefits: Base + Car/Fuel + Super + Bonus

The Benefits: Innovative Global Leader in Biomedical Solutions Opportunity to Drive Key Client Relationships Competitive Salary and Lucrative Commission Structure Work with Cutting-edge Products and Technologies Professional Growth and Career Development Pathways Autonomy and Ownership of a High-Potential Territory Permanent and full-time with WFH flexibility Collaborative and Forward-thinking Team Culture   About the Company: A global leader in advanced biomedical technology, this company specialises in innovative diagnostics and healthcare solutions. With a strong commitment to improving patient outcomes, they provide cutting-edge medical devices and services to healthcare providers worldwide. Known for their collaborative culture, they offer excellent career development opportunities in a rewarding and impactful environment. The Role: Because of you… cutting edge technologies will enhance patient care. As an Account Executive, you will manage the Queensland and Northern Territory territories, focusing on driving sales in hospitals and pursuing state tenders. This role requires a hunter mentality, strong commercial acumen, and the ability to build relationships in both public and private hospital settings. Immediate start available. Key responsibilities include:   Drive sales across QLD and NT hospitals Pursue and manage state tenders Identify new business opportunities and grow accounts Build strong relationships with healthcare professionals Provide product support on analysers Collaborate with the National Sales Manager on sales strategies Travel to expand territory and develop new opportunities Monitor market trends and competitor activities Meet or exceed sales targets Skills & Experience Proven sales experience in healthcare or medical devices Familiarity with hospital-based sales, especially in QLD Previous experience in a hunter sales role (focus on business development) Experience managing tenders or large contracts Strong track record of meeting sales targets and driving growth Ability to build and maintain relationships with key stakeholders Proven ability to learn technical product information quickly NB: Australian working rights required. Sponsorship is not on offer. How to Apply: Click apply or contact Duncan Grant, Recruitment Consultant on 02 8877 8765 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.   Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.   For more job opportunities, visit www.hpgconnect.com.

Sales

Clinical Specialist

  • Brisbane
  • $85000 - $100000 per annum, Benefits: Base + Car/Fuel Allowance + Super + Bonus

The Benefits:   Globally Recognised Medical Device Innovator Cutting-Edge Product Portfolio Strong Development & Growth Opportunities High-Value, Strategic Sales Territory Supportive & Engaging Leadership Highly Collaborative Cross-functional Team Permanent & Full-time Lucrative Package & Bonus Structure Immediate Start Available About the Company: Our client is a leading global medical technology company focused on improving patient outcomes with innovative and highly advanced solutions. They collaborate closely with healthcare professionals to deliver high-quality, life-saving devices. Through cutting-edge technology and a patient-first approach, they are committed to advancing healthcare and meeting the evolving needs of patients worldwide. The Role: As a Clinical Specialist you will leverage your expertise and passion in physiology and improving patient outcomes to provide exceptional support to HCPs across the Brisbane Metro and Mackay regions. You will be responsible for educating and assisting clinicians with the implementation and usage of cutting-edge products, ensuring optimal service. This role involves managing key relationships with hospitals and specialists, providing in-theatre support, stock control, and ensuring the continued success and visibility of the products across your territory. Key responsibilities include: Cultivate customer loyalty Foster long-term relationships Promote product portfolio ethically & effectively Provide case support when required Maintain high level product & therapy-area knowledge Address and overcome customer concerns Demonstrate analytical and commercial skills to identify opportunities for sales Collaborate effectively within the wider sales team Skills & Experience Experience in Nursing, Physiotherapy, or Occupational Therapy Emergency, ICU, or other critical care settings, highly regarded Clinical experience in Cardiology or Cath Labs, highly regarded Allied Health qualifications with strong anatomical knowledge Relevant tertiary education, ideally in science or a healthcare-related field Anatomy/Human Physiology  graduates are encouraged to apply Ability to travel and operate a vehicle without restriction, required NB: Australian working rights required. Sponsorship is not on offer. How to Apply: Click apply or contact Duncan Grant, Recruitment Consultant on 02 8877 8765 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.   Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.   For more job opportunities, visit www.hpgconnect.com.

General Practice

General Practitioner | Claremont Meadows, NSW | $450k + $200p/h

  • New South Wales
  • Competitive

General Practitioner Highlights This opportunity in Claremont Meadows (2747) offers: • High earning potential with over 70% of billings paid   • $200 ph / 3 months • Patient pool of 40 per day from day one • No stringent service agreements • Family-friendly environment with a strong focus on GP satisfaction About the GP Role • 15 min standard appointment billing potential of $550k-$600k • Flexible roster with no mandatory hours; ideal for working parents or those seeking part-time options • Opportunity to work alongside experienced GPs in a genuinely supportive environment • Support from trained nursing staff for health assessments and care plans About the GP Clinic • Bright, modern facility located in a convenient outdoor shopping area • Running 4.5 star google review  • Established for over 7 years, privately owned by two outstanding GPs • 6 GPs onsite, with opportunity to join a diverse and respectful team • 100% Doctor team retention over the last 2 years What General Practitioners like about the Area Claremont Meadows is a growing suburb in Western Sydney, offering: • Access to diverse patient demographics, including new residential catchments in Caddens • Family-oriented patient demographic with a mix of established and new communities • Proximity to good schools and recreational facilities • A welcoming atmosphere that values long-term relationships with patients and staff This role presents an excellent opportunity for a GP looking to join a well-established practice that prioritises work-life balance and community health. How to Apply Hit "Apply" or contact Rachele Sinclair (Division Manager), via rasinclair@hpgconnect.com or call 02 88778736. To explore the full list of clinics we represent, click here; www.hpgconnect.com What you can expect from me Clear and undiluted translation of clinic opportunities that meet your personal and professional criteria. I uphold the utmost level of confidentiality and ensure that you are aware of each stage of the process to ensure a streamlined journey to finding your next place of practice.

General Practice

General Practitioner

  • Doonside
  • $450k + $200 p/h + Flexible Rostering

General Pracritioner Highlights This opportunity in Blacktown (2767) offers: • High earning potential with over 70% of billings • $200 ph / 3 months  • Patient pool of 40 per day from day one • No stringent service agreements  • Family-friendly environment with a strong focus on GP satisfaction  About the GP Role • 15 min standard appointment  billing potential of $550k-$600k • Flexible roster with no mandatory hours; ideal for working parents or those seeking part-time options • Opportunity to work alongside experienced GPs in a genuinely supportive environment • Support from trained nursing staff for health assessments and care plans About the GP Clinic • Bright, modern and light filled facility   • Established for over 7 years, privately owned by two outstanding GPs • 5 GPs onsite, standout opportunity for a male health practitioner  • 100% Doctor team retention over the last 3 years  What General Practitioners like about the Area Blacktown is a vibrant suburb in Western Sydney, offering: • Access to diverse patient demographics, including indigenous health assessments • Family oriented patient demographic-no Doctor shoppers • Proximity to good schools and recreational facilities • A welcoming atmosphere that values long-term relationships with patients and staff This role presents an excellent opportunity for a GP looking to join a well-established practice that prioritises work-life balance and community health. How to Apply Hit "Apply" or contact Rachele Sinclair (Division Manager), via rasinclair@hpgconnect.com or call 02 88778736. To explore the full list of clinics we represent, click here; www.hpgconnect.com What you can expect from me Clear and undiluted translation of clinic opportunities that meet your personal and professional criteria. I uphold the utmost level of confidentiality and ensure that you are aware of each stage of the process to ensure a streamlined journey to finding your next place of practice.    

Sales

Hospital Specialist Representative

  • Sydney
  • $110000 - $125000 per annum, Benefits: Car Allowance + Fuel + Super + Bonus

Benefits Global pharmaceutical innovator "Global 'Employer of the Year' Award Winner  Market-leading products New Indication launches Competitive remuneration package Set development plan High potential territory About the company An innovative global pharmaceutical company with the focus of discovering and developing treatments for a wide range diseases.  About the opportunity Reporting to the Regional Sales Manager, as a Hospital Specialist Representative you will be responsible for promoting our client's market leading portfolio to Specialists across Sydney South and NSW South.   Responsibilities Increase product sales and drive market share Conduct necessary educational activities  Meet sales call requirements Organise and host events to foster education and growth Collaborate effectively with the territory team to achieve collective success Build and maintain relationships with KOLs  Maintain a high level of clinical and professional expertise   Skills & Experience required Tertiary qualifications (preferably in Science/Medicine or Business) Senior GP Representatives looking to jump into a Hospital role  Australian Pharmaceutical sales experience, required Proven ability to exceed SvT or market share growth Previous Hospital/Specialist experience, highly regarded  Passion for improving patient outcomes and partnering with HCPs Ability to drive and operate a vehicle without restriction **Sponsorship is not on offer for this role **   Culture Our Client is a global 'Employer of the Year' Award winner, dedicated to cultivating a work environment that embraces inclusiveness and nurtures the spirit of excellence, respect, and collaboration. They actively foster an atmosphere where employees are empowered to develop internally and assume ownership of their tasks, all while ensuring abundant avenues for personal and professional success. How to Apply Click apply or contact Duncan Grant, Recruitment Consultant at dgrant@hpgconnect.com for a confidential discussion.   About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.   Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.   For more job opportunities, visit www.hpgconnect.com.

Quality Assurance,Life Sciences

Quality Assurance Complaints Associate

  • Sydney
  • Competitive Hourly Rate

Benefits: • Opportunity to expand on quality assurance experience and gain quality complaints experience with a top global pharmaceutical company. • Diverse and inclusive team culture with opportunities to collaborate with other departments. • Training provided on Internal complaint system used. • Competitive Rates • Working from Home with Flexible start and finish hours About the company This organization is a global pharmaceutical company that specializes in discovering, developing, and delivering innovative medicines and healthcare products to help people live healthier lives. About the opportunity In this exciting 24-month contract position as the Quality Assurance Complaints Associate, you will work closely with the Post Market Quality Assurance team to provide the initial triaging of complaints from all channels and serve as the first point of contact with the customer. You will ensure the accuracy of data from the customer to make the initial identification of the complaint code, conduct data entry, and coordination of work through the appropriate channels. You will also handle escalations for complex complaints and serve as a subject matter expert in designated products. Duties • Complaints intake through phone calls or email then input into complaint intake system. • Ensuring accurate customer data and identifying the complaint code. • Translating complaints from local language into English whenever required • Liaising with customers, distributors, and internal stakeholders involved in complaint management. • Handling complex complaints and serve as a subject matter expert in designated products. • Assisting with documents, SOP reviews, process or project improvement initiatives, and inspections or audits as requested. • Supporting customers with replacement, credit, or warranty claims, and partner with affiliate commercial quality associates when needed. **Please note, the ideal candidate has unrestricted working rights in Australia Skills and Experience • Tertiary university degree or equivalent • Quality assurance experience within the pharmaceutical or medical device industries. • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological, or device-related products. • Strong communication and collaboration skills  • Ability to work autonomously or within a team Culture This company has a strong team culture, and commitment to provide a collaborative and inclusive work environment where employees can grow and develop. How to Apply Click apply or contact Gemma Staddon on gstaddon@hpgconnect.com to organize a confidential discussion.

Sales

Clinical Account Manager

  • Perth
  • Base + Car Allowance + Super + Bonus

About the company Our client is a niche global pharmaceutical company with a strong patient-centric approach. They follow an ethical and scientific approach that includes close cooperation with healthcare professionals in the field of Opioid Dependency. About the opportunity Because of you, patients with Opioid dependency will have access to effective treatment options… As a Clinical Account Manager, you will be responsible for delivering key objectives through the promotion of the company’s highly specialised Opioid Dependency product and program. Customers are targetted GPs, specialists and associated healthcare professionals across Western Australia. Commercially responsible for market development, you will establish strong business relationships with KOLs and clinical staff to drive quality care and best practice. This role will encompass the requirement to build awareness, empathy and engagement in the treatment of opioid dependency, as well as expanding treatment access. In this role you, will enjoy influencing a niche subgroup of patients to make a difference across the community. You will demonstrate a strong ability to execute strategically and work effectively in operating outside the traditional selling skills, as the treatment area may be described as sensitive with a political dimension. This contract position is being offered as part-time. Skills: The successful candidate will display:   Pharmaceutical infield sales experience within Australia's primary care / specialty channel Strategic thinking and Superior business acumen, incl budget management  Clinical savviness to interpret communicate clinical data effectively Effective project management including 3rd party channels partnership. E.g., prison groups Customer centricity with strong emphasis on patient care Tertiary Qualification: Health related or Science preferred Attributes: Why this position is right for you?   Emphatic, patient oriented and clinically focused professional, who presents with an open, flexible and unbiased mind Display successes in overcoming barriers and positively managing complex environments Tenacious, persistent and solution oriented NB: Australian Working Rights required. Sponsorship is not on offer. How to Apply Click apply or contact Natalia Fiocca, Senior Specialist Manager on 0488 807 443 for a confidential discussion. About Us Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare: Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing For further career opportunities, visit www.hpgconnect.com

Engineering

Validation Projects Lead

  • Mulgrave
  • $130000 per annum, Benefits: Attractive salary on offer

About the company This organisation is a leading global pharmaceutical company with local manufacturing About the opportunity In your role, you will join a team which is responsible for the establishment and execution of the validation project strategy for a given sector of validation (i.e. equipment, computer system validation, continued process verification, process, cleaning, etc.) to ensure that the validation documentation is compliant with plant and corporate validation requirements and policies. More broadly, you will be joining a department which aims to foster a culture of compliance and continuous improvement amongst all personnel who operate within the Validation team.  Responsibilities Manage multiple projects according to the CPA agreed timings and outcomes. Organize, lead and facilitate effective meetings.  Identify and delegate action items.  Facilitate action items to completion.  Identifying and resolve project issues.  Lead a team of Validation Engineers/Associates.  Mentor and provide leadership and development opportunities to team. Provide technical leadership regarding the development of validation strategies and validation master plans post projects Contribute to generation of user requirements for equipment, facilities and services. Ensure that appropriate systems are in place such that site operations meet or exceed the requirements.  Develop of validation strategies, validation master plans and documentation for facilities, utilities and manufacturing equipment, packing lines, laboratory equipment and computer systems.  Integrate qualification activities to Pfizer quality management systems.  Develop necessary programs to understand and document Critical Quality Attributes for products, Critical Process Parameters for processes and Critical Attributes for equipment. Allocate department staffing and manage the utilization of facilities and equipment to ensure that department and site objectives are met within budget guidelines. Prepare and execute site internal audit program including completion of identified actions. Support regulatory audit program Develop, introduce and review practices and cultural changes that enable the department to meet business demands within agreed timeframes and expected regulatory standards Skills and Experience Bachelor’s Degree and several years’ experience in a similar role    People leadership experience.  Extensive experience talking/dealing with regulatory and third-party representatives.   Good organizational, presentation, meeting facilitation, project/time management and technical writing skills. Master’s degree and relevant pharmaceutical experience.   Extensive understanding and knowledge of regulatory requirements and validation as applied to the pharmaceutical equipment and facilities.  Excellent written and verbal communication skills with the ability to interact with senior leadership and regulatory agencies.  Strong Analytical and problem solving abilities. How to Apply Click apply or contact Jo Turner (03 9938 7120) or Rohan Lallbeeharry  (03 9938 7100) for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com

OR WORK WITH US! JOIN OUR TEAM OF EXPERTS

We're a fun and hard-working 50-strong team, enjoying beautiful office spaces in Sydney and Melbourne, and a flexible working culture; driven by access to leading technology and in-house training.

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WHAT OUR CLIENTS & CANDIDATES ARE SAYING...

  • ​I had the pleasure of working with Jane Nichols, and I can't speak highly enough of her. Jane is brilliant, present, and incredibly honest. She consistently upholds the dignity of her candidates by always returning their calls, which is a rare and much-appreciated quality. Her reliability and politeness are second to none, making every interaction a positive experience. Additionally, Jane's engaging personality and sense of fun make her a joy to talk to. She truly stands out as an exceptional recruiter, her passion for her job and how much she values it, shows in the way she interacts with everyone. Promise you will never regret engaging with Jane. Thank you, Jane for being your authentic self :) 

    Order Processing Manager
    Order Processing Manager
  • ​It’s rare that you come across standout talent like Karen! ‘Ridiculously efficient’ is the phrase that comes to my mind when I think about her.Karen’s ability to juggle multiple projects was unlike any I’ve seen before and no matter how tense I used to be, Karen made sure that she left me with a smile on my face.Karen possesses a deep knowledge of the Pharma industry and work with a wide network of well-qualified individuals. Karen, I can not thank you enough for your support, for believing in me and for helping me start a new chapter of my professional career in less than a month!!

    Hospital Sales Rep
    Hospital Sales Rep , Global Pharmaceutical Company
  • ​Francesca was an immense help from the very beginning. She took the time to really get to know me as a person and understood my strengths and what I was looking for in the next phase of my career. Francesca helped narrow down roles which played to my strengths and was guiding and supporting me through the interview process.

    Senior Business Intelligence & Insights Analyst
    Senior Business Intelligence & Insights Analyst , Global Pharmaceutical Company
  • ​Jenn is friendly and extremely helpful! She found me a role I love with an amazing company in Sydney! She helped me through the entire process and kept me updated and in the loop without me having to chase her! I spent 1 month looking for work and was constantly being ignored or was made promises that weren't kept. Jenn is professional and ensured I was well equipped and prepped for the role! Jenn and her team were fabulous, and even after I was successfully placed, she called me to check on me, such a lovely personal touch. Thank you Jenn for all your help and I wish you all the success in your role :)

    Marketing Assistant
    Marketing Assistant , Medical Devices Company
  • ​In the short time I worked with Laura, she demonstrated great attention to detail and knowledge of the industry to ensure I was the best fit for my current position. We developed a fantastic work relationship and I trust that her commitment and diligence will continue to produce impressive results.

    Category Manager
    Category Manager , Generic Pharmaceutical Company
  • ​Jenn is absolutely amazing at what she does. Her communication was second to none and she followed up on every aspect of my potential employment with the highest level of professionalism and respect. Jenn had a clear understanding of her client organisation structure and what they were seeking in a successful candidate. I highly recommend Jenn as a recruitment partner.

    Pricing Specialist
    Pricing Specialist , Global Medical Devices Company
  • ​I have had a professional association with Natalia Fiocca for several years as a Sales Supervisor where she assisted in sourcing quality candidates to fill roles and as a prospective candidate for my current sales role. I have always found Natalia to be meticulous in detail, have excellent communication and people skills and to have a very insightful awareness and knowledge of the Healthcare landscape and have no hesitation in highly recommending her services.​

    Sales Supervisor
    Sales Supervisor , Global Surgical Consumer Company
  • ​Fran was a pleasure to work with. She was both personable and professional, proving her sound judgement and industry knowledge. Fran also made an effort to provide candidates that fit the briefing well, and she balanced advocation with understanding for our business requirements. I would recommend her to both businesses and candidates alike.

    HR Business Partner
    HR Business Partner , Global Pharmaceutical Company
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